Southern Home Services · 6 hours ago
Customer Service Representative
Pleasant Valley, MO
Full-time
Onsite
Entry Level
1+ years expSouthern Home Services is a residential HVAC, Plumbing and Electrical company that is looking for a dynamic Customer Service Representative to join their team. In this role, you will be responsible for ensuring exceptional service and support to customers, acting as the first point of contact for inquiries and requests, and fostering strong relationships with clients.
"Heating Ventilation and Air Conditioning (HVAC)"Industrial ManufacturingMachinery Manufacturing
Responsibilities
Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience
Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly
Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs
Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference
Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs
Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction
Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience
Participate in in-house training on products, services, and office software necessary for effective performance in this role
Additional duties as assigned
Qualification
Required
A minimum of 1 year of administrative or customer service experience in an office environment is required
Proven ability to cultivate strong rapport with customers and colleagues alike
Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion
Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere
A genuine passion for helping others with patience and empathy
Excellent written and verbal communication skills to convey information clearly and effectively
Benefits
Reliable, Year-Round Work
Weekly Paychecks
Paid Time Off and Paid Holidays
Comprehensive Medical, Dental and Vision Benefits
Health savings accounting
Flexible spending account
Growth Opportunities
Employee discounts
Company paid short term life insurance
Life insurance
Company
Southern Home Services
Southern Home Services provides Air Conditioning, Heating, Electrical, and Plumbing repair and maintenance services throughout Florida, Georgia, South Carolina, North Carolina, Texas, Kansas, Missouri, Maryland, Virginia, Alabama, and Kentucky.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-04Acquired
Leadership Team
Bryan Benak
Chief Executive Officer & Member Board of Directors
Mike Stucky
Retired CEO Southern HVAC
Company data provided by crunchbase