Gainwell Technologies · 1 day ago
Advisor Customer Support (Remote in USA)
United States
Full-time
Remote
Mid Level
$70K/yr - $95K/yr
4+ years expGainwell Technologies is a company that values contributions and promotes career development. As an Advisor in CX Onboarding, Offboarding & Identity Management, you will facilitate workforce readiness and access control, ensuring effective onboarding and offboarding processes.
Health CareInformation Technology
Responsibilities
Own CX onboarding and offboarding execution for employees, and contractors supporting CX accounts, including reporting and tracking
Coordinate with CX Delivery leadership, IT, Security, Training, and HR systems partners to ensure timely onboarding and separation, as needed
Order and track equipment delivery as part of the onboarding process
Support the return of equipment during the offboarding process
Support Background Check confirmation as part of the onboarding process
Serve as an escalation point for complex, urgent, or high-risk onboarding and offboarding scenarios
Own CX coordination of identity and access provisioning and de-provisioning across required systems
Ensure role-based access alignment and validate access completion prior to training or production readiness
Maintain CX onboarding, offboarding and identify management process documentation and standards
Identify operational risks, gaps and inefficiencies that will drive continuous improvement initiatives
Provide guidance and mentoring to associate level onboarding and offboarding candidate care coordinators
Qualification
Required
Bachelor's degree or equivalent practical experience
4+ years of experience in operations, onboarding/offboarding, workforce enablement, or access management
Experience supporting operational transformation, transition, or centralization initiatives
Excellent communication, documentation, and stakeholder management skills
Benefits
Health (medical, dental, vision) benefits start on day one of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
Company provided computer for work use.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase