JPW Industries · 10 hours ago
Technical Support Technician
La Vergne, TN
Full-time
Onsite
Mid Level
3+ years expJPW Industries is seeking a Technical Support Technician to provide technical product assistance to both internal and external customers. The technician will focus on troubleshooting and guiding stakeholders regarding JPW product lines, ensuring timely and professional resolutions to inquiries.
Advanced MaterialsMachinery ManufacturingManufacturingWood Processing
Responsibilities
Provide technical assistance on warranty and non-warranty products through troubleshooting and machine evaluation and/or tool-related situations
Assist/respond timely to technical inquiries, complaints or questions from JPW stakeholders (ie. end users, distributors, sales representatives, ASC personnel, JPW group) regarding the application and specifications of JPW product lines
Coordinate field service and assign authorization numbers to field service personnel
Enter work orders, monitor the repair progress and ensure all relevant files/status are up to date in the business systems
Keep current with product lines and cognizant of any changes to the product line
Maintain knowledge of internal operations of all new products and all product material
Report to manager and relative department regarding significant or recurring problems with equipment and/or component parts
Correspond professionally via phone, fax, email or letter with JPW stakeholders (End-Users, Distributors, Sales Reps, ASC personnel and the JPW group) by either fax or letter as required
Notify appropriate departments of any change in status of repair stations
Promote the core principals of JPW Industries and promote cooperation within the team and between teams
Represent high level of ethical, intellectual, professional, and personal values that complement the team
Additional responsibilities and projects may be assigned relevant to the position
Qualification
Required
High Diploma, required
Some college, technical or vocational training on electrical controls and mechanical operating machine and accessories. Relevant experience (3-5 years) may be substituted for education, required
Ability to provide a high level of service to all inquiries, internal and external, in a professional, service-oriented, respectful manner using skills in active listening and problem solving
Adept at quickly assessing difficult situations and/or uncooperative customers and adjust accordingly to effectively resolve the matter – remaining calm and focused on resolution(s)
Ability to effectively communicate detailed information verbally by phone and in-person, and through written channels (ie. email, instant messenger, fax, letter)
Recognize and recommend processes that can be improved for efficiency
Read, analyze, and interpret general business policies, procedures, equipment manuals, training materials
Effectively plan, set priorities, and manage several projects simultaneously
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology
Basic understanding of machinery, hand and power tools, etc
Knowledge of safety standards and the use of personal protective equipment and demonstrated commitment to safety
Comfortable with a fast-paced environment
Work unsupervised
Self-driven to complete and successfully perform all assigned tasks
Preferred
Bachelor's degree preferred
Working knowledge of metalworking and woodworking machinery, preferred
Working knowledge of various testing equipment and measuring instruments such as micrometers, calipers, dial indicators, power/manual tools, as well as a variety of material handling equipment, preferred
Company
JPW Industries
A La Vergne, Tenn.-based maker of metalworking, woodworking and material handling products.
201-500 employees
H1B Sponsorship
JPW Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2017-07-19Acquired
Leadership Team
Jim Caudill
President and Chief Executive Officer
Kevin Kosobud
Chief Product Officer
Recent News
2025-02-17
Company data provided by crunchbase