The University of Kansas Health System · 9 hours ago
Executive Support Technician
Kansas City, KS
Full-time
Hybrid
Mid, Senior Level
5+ years expThe University of Kansas Health System is seeking an Executive Support Technician to provide top-tier IT support to Providers, Executives, and their support staff. The role involves assisting with installation, configuration, and usability of computing platforms, as well as responding to technology outages and providing audio-visual support for meetings and events.
Clinical TrialsEducationEmergency MedicineHealth Care
Responsibilities
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
Responsibility in assisting providers, executives, and their support staff with the installation, configuration, and ongoing usability of supported computing platforms, mobile devices, peripheral devices and software within established standards and guidelines
Responsibility in delivering “white glove” level response to providers, executives, and their support staff over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner
Responds quickly to technology outages affecting providers, executives, and their support staff to restore service as quickly as possible. Provides audio visual support for providers, executives, and their support staff to ensure successful presentations, meetings, and events. Establishes trust while maintaining privacy and confidentiality in all dealings with providers, executives, and their support staff
Responsibility for provider onboarding related to configuration of mobile devices for patient care including EPCS enrollment, EMR mobility applications, etc
Collaborates with other HITS teams for providers, executives, and their support staff and acts as primary contact and owner for escalated issues to HITS for providers, executives, and their support staff. Works with third-party vendors to resolve technical problems with desktop computing equipment and software
Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction. Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk knowledge management system
Maintains an ever-increasing level of proficiency in hardware, software, networking, and other technologies related to the HITS department
Participates in special projects and performs other duties as assigned
Maintains an accurate accounting of time spent on end user issues and on HITS projects
Generates tickets, in the ITSM tool, for all work completed as part of their day to day support duties
Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs). Demonstrates competence in troubleshooting and resolution of reported issues and the ability to collaborate with and escalate to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier I
Demonstrates competence in documenting trouble ticket resolutions with a keen attention to detail, maintains Hospital knowledgebase articles and actively participates in maintaining support policies and procedures
Demonstrates the ability to manage time and resources in the best interest of the Hospital
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records
Identifies opportunities for training that would improve productivity and proficiency within the department or within the Hospital
Trains end users on basic hardware, software, and network resources, on a one-on-one basis
Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas
Provides escalated support for the Service Desk and Desktop Support Technician I
Participates in on-call rotation and provides end user support during off hours, holidays and weekends
Demonstrates a willingness to work in a team-oriented, collaborative environment
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required
Qualification
Required
High School Graduate
4 or more years In lieu of Bachelor's Degree: equivalent minimum of 4 years experience in field is required
5 or more years experience in enterprise or healthcare IT support
Professional experience with Apple iOS, iPadOS and MacOS and Apple hardware
Experience with Microsoft technologies including: Active Directory, Teams, Intune, Outlook, Office 365, SCCM, and video conferencing technologies
Preferred
Bachelors Degree in Computer Science, a related field or equivalent experience
1 or more years experience working with C Suite Executives or Providers
Company
The University of Kansas Health System
The University of Kansas Health System is an academic medical center for complex care and diagnosis.
10001+ employees
H1B Sponsorship
The University of Kansas Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (7)
2022 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Tammy Peterman
President, Kansas City Division, Executive VP/Chief Operating Officer and Chief Nursing Officer
Recent News
"사이버보안 '성숙' 단계인 국내 기업 3%에 불과" 시스코 | CIO
2025-05-08
2023-08-01
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