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Customer Service Representative | Technical Support jobs in United States
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Spectrum · 6 hours ago

Customer Service Representative | Technical Support

positionLouisville, KY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp
Spectrum provides superior communication and entertainment products for residential and business customers. The Customer Service Representative role focuses on providing technical support and customer service, troubleshooting issues, and ensuring a positive customer experience.
Digital EntertainmentInternetTelecommunications
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Responsibilities

Take inbound calls and providing support that strengthens connections between Spectrum and our residential customers
Provide customer support by phone
Troubleshoot internet and phone technical issues
Handle basic billing inquiries and payments
Manage tough feedback from clients and convey a strong understanding of Spectrum services

Qualification

Customer serviceTechnical supportMS OfficeOrganizationMulti-taskingDependableTypingProblem-solvingCommunicationTime managementPositive attitude

Required

Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English

Preferred

6+ months of customer service or related experience
6+ months of basic technical support experience
6+ months of heavy volume phone experience
6+ months working with computers and software applications
MS Office
computer skills
typing
Communication
organization
time management
customer service
Dependable
problem-solving
professional
positive
proactive
multi-tasking
resilient

Benefits

Comprehensive pay and benefits package

Company

Spectrum

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Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
dateFounded in 1989
location
Stamford, Connecticut, USA
people-size10001+ employees
web-link
https://www.spectrum.com

Funding

Current Stage
Public Company
Total Funding
$11.4M
Key Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO

Leadership Team

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Dinesh Jain
Chief Operating Officer
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Ken Guiberson
Group Vice President, Digital Self-Service
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Recent News

PR Newswire
SPECTRUM LAUNCHES WIFI 7 EXTENDERS FOR WHOLE-HOME CONNECTIVITY
2026-01-20
MacRumors
Immersive Los Angeles Lakers Games Coming to Vision Pro on January 9
2026-01-06
Sports Business Journal
Report: YouTube TV, ESPN far apart ahead of Eagles-Packers ‘MNF’ clash
2025-11-08
Company data provided by crunchbase