Strong Island Building Services · 12 hours ago
Client Services Coordinator
United States
Full-time
Remote
New Grad, Entry LevelStrong Island Building Services is seeking a Client Services Coordinator (CSC) who will act as the primary point of contact between clients, internal teams, and service providers. The CSC is responsible for coordinating service requests, managing work orders, and ensuring timely execution of maintenance and repair services to support operational excellence.
Facilities Services
Responsibilities
Receive, review, and process client service requests via phone, email, and service platforms (e.g., ServiceChannel, Fexa, internal systems)
Coordinate scheduling of technicians and subcontractors for maintenance and repair services
Communicate clearly with clients regarding job status, timelines, and updates
Create, track, and update work orders from initiation through completion
Ensure accurate documentation of scope of work, photos, notes, and completion details
Monitor service-level agreements (SLAs) and follow up to prevent delays
Dispatch technicians and subcontractors based on scope, urgency, and location
Confirm site access, after-hours requirements, and special instructions
Verify job completion and collect required documentation before close-out
Maintain organized records for work orders, invoices, and service history
Assist with invoice review and ensure alignment with approved scopes and pricing
Escalate service issues, delays, or client concerns to management as needed
Provide professional, responsive, and solution-oriented communication
Proactively identify potential service issues and recommend next steps
Support client retention by ensuring a smooth and reliable service experience
Qualification
Required
Prior experience in facilities management, customer service coordination, dispatch, or operations preferred
Strong organizational and multitasking skills with high attention to detail
Excellent written and verbal communication skills
Ability to work in a fast-paced, high-volume service environment
Proficiency in Microsoft Office / Google Workspace; experience with service platforms is a plus
Problem-solving mindset with a strong sense of ownership and accountability
Experience working with retail, commercial, or multi-site clients
Familiarity with maintenance trades (HVAC, electrical, plumbing, general repairs)
Ability to remain calm and professional under pressure
Team-oriented with a strong commitment to service quality
Company
Strong Island Building Services
Elevating Facility Standards, One Service at a time.
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase