Simple, a Netsmart solution · 1 day ago
Client Service Representative
Overland Park, KS
Full-time
Onsite
Entry Level
1+ years expNetsmart is seeking a detail-oriented Customer Support Representative to provide high-quality support to their users. In this role, you will address routine support requests, follow established processes, and ensure accurate documentation while delivering excellent customer service.
AnalyticsComputerSoftware
No H1B
Responsibilities
Address and resolve basic and routine support requests
Adhere to Netsmart processes and best practices
Escalate support requests as required
Enter quality information into tracking systems. Create and Manage Netsmart support requests according to Netsmart best practices
Contribute to knowledge bases and documentation
Identify and make recommendations to improve support processes
Qualification
Required
Associate degree or equivalent relevant work experience
The ability to demonstrate strong customer service skills
Excellent written and verbal communication skills
Attention to detail
Excellent time management skills
Preferred
At least 1 year of experience in a customer service environment
Bilingual Spanish and English
Healthcare solution support experience
Company
Simple, a Netsmart solution
Post-acute care is complex. Your software should be simple. 8,500+ healthcare providers trust Simple for post-acute success.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-01Acquired
Company data provided by crunchbase