Planet 13 Holdings, Inc. · 1 day ago
E-Commerce Manager
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
1+ years expPlanet 13 Holdings, Inc. is a top Las Vegas dispensary focused on providing quality recreational cannabis and products. The E-Commerce Manager will oversee the delivery processes, manage employee performance, ensure compliance, and enhance customer satisfaction within the E-Commerce department.
CannabisRetailWholesale
Responsibilities
Oversee and account for all aspects of the marijuana delivery program
Schedule and create PAR levels for staffing based on fluctuating demand
Assess customer engagement, optimize the tech and workflow to minimize cancelation, wait time and customer frustration
Work with the Fleet Manager to monitor delivery vehicle conditions and provide regular maintenance and washes
Monitor the transactions made by the department looking for errors or discrepancies that could impact the general inventory or METRC accuracy
Check body cam footage on a weekly basis for compliance and training purposes. Delete footage regularly; making sure there is adequate storage
Provide constant and consistent feedback to upper management regarding profitability or problems in the department
Provide feedback to marketing regarding sales or promotions that would benefit the delivery department
Make sure the department is properly opened and closed at the start and end of each day
Enforce company policies and attendance guidelines for all delivery agents
Communicate with the technology providers to ensure accurate product and pricing info is displayed on the website
Create and maintain SOPs for delivery and pickup activities and tasks
Oversee accident and incident response plans, facilitate investigations, planning ahead for possible security concerns
Empowers team by providing a clear direction and providing ongoing coaching and support.
Maintains the highest level of presentation, customer service, and compassion to all customers
Stays informed and knowledgeable about state and local laws, regulations, and industry news
Comply with all HR policies including confidentiality and non-disclosure
Assist with the implementation of company policies, standard operating procedures, and performance standards
Maintain a clean and organized work environment
Daily compliance with Company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules
Qualification
Required
Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to write speeches and articles for publication that conform to prescribed style and format
Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
To perform this job successfully, an individual should be proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software
Must be 21 years of age or older
Must possess a valid Nevada driver's license and a clean driving history
NV State Agent Card Required
OSHA 30 Required (company paid) to be completed within 6 months of hiring
Benefits
Health, dental, and vision insurance offered
401k retirement plan
Employee discount
Early access to your wages ahead of payday
Cancer and Critical Illness Insurance
Life Insurance
Company
Planet 13 Holdings, Inc.
As an innovative, vertically-integrated and established multi-state operator, Planet 13 Holdings, Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$229.29M2024-05-22Post Ipo Equity· $54.42M
2024-03-04Post Ipo Equity· $11.3M
2023-11-24Post Ipo Equity· $0.71M
Leadership Team
Chris Wren
Co-Founder and Vice President, Operations
Recent News
GlobeNewswire
2026-01-03
Planet 13 Holdings Inc.
2025-11-19
Planet 13 Holdings Inc.
2025-11-14
Company data provided by crunchbase