Chenega MIOS SBU · 4 hours ago
IT Helpdesk Technician II – Desktop Support
Gettysburg, PA
Full-time
Onsite
Entry, Mid Level
2+ years expChenega MIOS SBU is dedicated to supporting large-scale government operations through innovative technology solutions. They are seeking an IT Helpdesk Technician II to provide desktop support, troubleshoot technical issues, and assist with user onboarding and offboarding processes.
Defense & Space
No H1B
U.S. Citizen Only
Responsibilities
Respond to end-user tickets for hardware, software, and network issues
Deploy and configure desktops, laptops, and peripheral devices
Track and resolve issues using ticketing systems
Provide VIP support as needed and maintain documentation
Assist with onboarding/offboarding support and inventory tracking
Other duties as assigned
Provide on-site endpoint (PC, mobile devices) technical support by consistently and efficiently resolving complex endpoint (laptop, phone, tablet, hotspot, etc.) technology issues
Contribute to maintaining a proper inventory and organization of the IT storage room and support desk at headquarters
Other duties as assigned
Qualification
Required
Bachelor's degree 2+ years of relevant experience OR
High school diploma or GED, 4+ years of relevant experience (unfinished college time can be counted as experience)
Active CompTIA A+ certification
Must be a US Citizen and able to obtain Public Trust Clearance
Provide comprehensive support for iOS/Android devices, mobile hotspots, and related software, utilizing cloud-based management platforms for efficient service delivery
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Experience utilizing endpoint management software (e.g., Microsoft Intune)
Proficient with Microsoft Office Applications, and experience training end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
Resolve technical issues as part of a Help Desk team, responding to daily operational support issues via tickets, phone calls, and customer walk-ups while resolving or escalating as appropriate
Ensure all newly provisioned laptops are registered in Tanium Asset Management
Benefits
Well-being programs
Company
Chenega MIOS SBU
Chenega Corporation’s MIOS Strategic Business Unit (SBU) provides innovative solutions for federal, DOD, and commercial customers around the globe.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chet Husk
Chief Technical Officer
Sarah Bruno, SHRM-CP
Human Resources Business Partner
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