Research Foundation for Mental Hygiene, Inc. · 1 week ago
Technical Customer Support Specialist
New York, NY
Full-time
Onsite
Entry Level
$50K/yr - $53K/yr
1+ years expThe Research Foundation for Mental Hygiene, Inc. is seeking a qualified candidate for the Technical Customer Support Specialist position to provide support for the Center for Practice Innovations and OnTrackNY user support on CPI's Learning Management System. The role primarily involves customer service, requiring strong communication skills and the ability to assist users with inquiries regarding the LMS and training opportunities.
CharityHealth CareNon Profit
Responsibilities
Clear communication is vital to this role, as it is PRIMARILY a customer service position. This role requires strong attention to detail, the ability to multitask, and the ability to use time management skills effectively
The incumbent should be able to convey technical information to a diverse population of users through email and telephone, including potential and current users of CPI's LMS and other services. Desirable candidates must demonstrate the ability to listen actively and quickly assess the needs of LMS users regarding general inquiries about the Center, the LMS, and CPI's upcoming training, as well as the willingness to learn
The incumbent must be highly personable and possess excellent communication (both verbal and written) skills. They must also be able to exhibit strong follow-through and establish and maintain effective working relationships with fellow team members, CPI staff, and end-users
Qualification
Required
Bachelor's degree and a minimum of (1) year of relevant experience required
Must have at least (1) year of recent customer service experience
Applicants must have at least (1) year experience in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Clear communication is vital to this role, as it is PRIMARILY a customer service position
This role requires strong attention to detail, the ability to multitask, and the ability to use time management skills effectively
The incumbent should be able to convey technical information to a diverse population of users through email and telephone
Desirable candidates must demonstrate the ability to listen actively and quickly assess the needs of LMS users regarding general inquiries about the Center, the LMS, and CPI's upcoming training
The incumbent must be highly personable and possess excellent communication (both verbal and written) skills
They must also be able to exhibit strong follow-through and establish and maintain effective working relationships with fellow team members, CPI staff, and end-users
Preferred
The applicant should have (1-2) years of experience in modifying, editing, and creating basic HTML content and formats
The applicant should possess (2-4) years of consistent customer service experience
At least (6) months web-based meeting platforms such as Zoom, Webex, or Teams is also required
Benefits
Excellent Benefits Package
Company
Research Foundation for Mental Hygiene, Inc.
The Research Foundation for Mental Hygiene, Inc (RFMH) is a private, not-for-profit membership corporation organized in 1952, for the purpose of assisting and enhancing the research and training objectives of the New York State Department of Mental Hygiene and its component agencies; the Office of Mental Health (OMH), the Office for People with Developmental Disabilities (OPWDD) and the Office of Alcoholism and Substance Abuse Services (OASAS).
1001-5000 employees
H1B Sponsorship
Research Foundation for Mental Hygiene, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (26)
2023 (29)
2022 (26)
2021 (19)
2020 (24)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase