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Disputes Operations & Strategy jobs in United States
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OnePay · 1 day ago

Disputes Operations & Strategy

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$90K/yr - $140K/yr
date5+ years exp
OnePay is a consumer fintech trusted by millions of Americans to make money better. The Disputes Operations & Strategy role will manage day-to-day operations and execute the overall strategy for dispute-related workflows and servicing, impacting OnePay’s vision by delivering scalable, customer-focused solutions.
Financial Services
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Comp. & Benefits

Responsibilities

Managing daily back office operations for disputes workflows across debit and card products
Being a subject matter expert who can review and resolve escalations that require advanced investigations
Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency
Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions
Working with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing
Delivering on operational strategy initiatives and optimizing case management systems
Communicating plans, progress, and decisions to internal stakeholders and executives
Additional duties as assigned by leadership

Qualification

Disputes operations managementFraud prevention knowledgeRegulatory compliance knowledgeBack office operationsChargeback processesAnalytical thinkingAttention to detailCommunication skillsSelf-motivated

Required

5+ years as an operations leader in the disputes/fraud space
Experience managing large back office operations and BPO vendors
Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard)
Working knowledge of regulatory requirements (Regulation E and Regulation Z)
Comfortable managing competing priorities and urgent requests
An act-like-an-owner mentality. We have a bias toward taking action
A high level of integrity and ability to manage sensitive information
Self-motivated, analytical thinker with exceptional attention to detail

Company

OnePay

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At OnePay, we believe that better money makes life better.
dateFounded in 2022
location
New York, NY, US
people-size501-1000 employees
web-link
https://www.onepay.com

Funding

Current Stage
Late Stage

Leadership Team

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Omer Ismail
Chief Executive Officer
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Chris Morgan
Chief Information Security Officer
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