Centurion Health · 1 day ago
IT Help Desk Technician Tier 2
Tallahassee, FL
Full-time
Onsite
Entry, Mid Level
$27/hr - $27/hr
2+ years expCenturion Health is a provider of comprehensive healthcare services to the Department of Corrections, and they are currently seeking a Technical Support Specialist II to join their IT Team in Tallahassee, Florida. This role involves providing advanced technical support to end users, troubleshooting various IT issues, and assisting in the development of IT documentation.
DentalHealth CareMedicalMental HealthNursing and Residential CareStaffing Agency
Responsibilities
Troubleshooting and resolving computer, printer, software, and network related issues
Provide advanced support that requires elevated access
Provide initial training to new technicians
Assist in developing IT documentation for IT helpdesk team
Apply system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
Triage and resolve Tier 1 and Tier 2 requests and develop an understanding of Tier 3 (Systems Administration and Systems Engineer) escalation process
Effectively test fixes to ensure issues have been adequately resolved
Perform post-resolution follow-ups to ensure problem resolution
Fully document all pertinent end user identification including name, department, contact information, etc. as well as ensure that all call resolution notes are entered appropriately
Configure, maintain, test, and document Help Desk specific applications and knowledge base as well as document and monitor incident and work requests per departmental procedures
Solve complex problems independently or collaboratively with Help Desk colleagues
Answer, evaluate, and prioritize incoming requests for assistance
Fulfill routine communication requirements, including system documentation and status reporting
Utilize Help Desk Ticketing system to document and manage client requests and issues
Provide training to end users as needed on any supported Microsoft technologies or contract specific applications
Ability to follow and adhere to simple and complex instructions, including SOP’s
Review and evaluate new help desk technology and make recommendations regarding new technology use within the Help Desk team and IT
Potential to work weekend and holidays
Other duties as assigned
Qualification
Required
Basic technical knowledge and troubleshooting skills are required
Understanding of networking principles (e.g., TCP/IP protocols), Active Directory, and Exchange
Knowledge of electronics, PC architecture, PC operating systems, Microsoft Office
Demonstrated expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting
Experience with current Windows operating systems
Extensive application support experience of current Microsoft family of products to include Word, Excel, Powerpoint, Publisher, Sharepoint, and Exchange
Knowledge of Microsoft Networking Technologies to include Active Directory, Exchange, and SCCM
Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, AL tools, IPConfig, and Psexec
Preferred
Bachelor's degree in Information Technology or related field preferred, but not required
Two or more years of experience in a Helpdesk Corporate environment preferred
Certification, Comptia A+, Comptia Network +, Microsoft MCP preferred, but not required
Benefits
Health, dental, vision, disability and life insurance
401(k) with company match
Generous paid time off
Paid holidays
Flexible Spending Account
Continuing Education benefits
Much more...
Company
Centurion Health
Centurion Health is a national healthcare leader offering services to correctional agencies and public health institutions across the U.S.
5001-10000 employees
H1B Sponsorship
Centurion Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (5)
Funding
Current Stage
Late StageLeadership Team
Shant Tossounian
SVP, Chief Information Officer
Aimee Crosby
Talent Attraction Partner
Recent News
2025-06-03
St. Louis Business Journal
2025-01-30
Company data provided by crunchbase