Trustmark Bank · 1 day ago
Business Systems Analyst – Retail
Atlanta, GA
Full-time
Onsite
Entry, Mid, Senior Level
3+ years expTrustmark Bank is seeking a Business Systems Analyst to support the Retail Banking division by managing systems and projects. The role involves coordinating enhancements, documenting workflows, and providing training to ensure efficient operations within the Retail Bank.
BankingFinanceFinancial Services
Responsibilities
Perform routine administrative functions and associated responsibilities for retail systems, coordinate enhancements, revise procedures, as necessary, and provide training and communication to the frontline
Work closely with others to understand and support the daily operations of the Retail Bank. Document and map workflows and processes to aid in projects. Lead, write, or perform testing initiatives for Retail. Along with writing procedures and identify opportunities for efficiency improvements
Work closely with vendors, IT and other associates in the software design and development process, including identifying and documenting business requirements, testing, tracking defects, reporting, changing control, and other tasks, as necessary
Provide direct review, research, and response to retail platform support, as necessary; escalate and report issues as appropriate; recommend changes to systems or procedures from identify issues
Create, develop or update procedures, guidelines, training materials, or other resources, related retail systems and operations in conjunction with stakeholders
Grant and maintain appropriate end-user access to systems according to established framework or policies; obtain approval and document exceptions; conduct ongoing user access reviews and provide reporting when needed
Perform additional duties and special projects as assigned
Studies existing information processing retail related systems to evaluate effectiveness and propose new solutions
Leads and coordinates work of others to develop, test, enhance, and implement projects
Lead testing initiatives for Retail systems to ensure all project audit requirements are being met
Identifies, gathers, analyzes and documents business requirements for business application and information technology projects; translates work processes into business and functional requirements; writes business and functional specifications; develops departmental forms and templates; identifies and provides business rules, quality standards, policies and procedures
Function as a liaison between IT and users and have both business and technical expertise
Determines cause of application and system problems; develops, recommends and implements solutions
Assists with the training of other departmental business systems analyst staff; supports professional and technical capabilities of team members; guides business systems analyst staff in analyzing, testing, and implementing information technology projects
Leads interactions with vendors on accountability and project initiatives
Identify and resolve gaps in the project lifecycle
Independently leads system conversions/upgrades and projects from beginning to end
Managing and executing all aspects of business User Acceptance Testing (UAT)
Familiarity with integrating retail systems with other business tools and databases
Qualification
Required
Two-year college degree in business or finance, with 3 years of retail banking or banking systems experience
6 years of retail banking or banking systems experience
Ability to work flexible hours including evenings and weekends
Advanced knowledge of retail banking and teller functions and workflows (deposit account opening/maintenance, loans, transaction processing)
Advanced knowledge of retail products and services offered to customers
General knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts
Excellent oral, written, and visual communication skills
Knowledge and application of basic math and accounting concepts
Strong analytical, organizational, and critical thinking skills
Ability to document business processes
Ability to perform routine check and balance reconciliation and thorough data validation
Detail oriented but flexible to manage concurrent tasks/projects and fluctuating requirements
Excellent organizational and prioritization skills to meet tight deadlines
Proficiency with Microsoft Word, Excel and PowerPoint
Preferred
Trustmark platform systems experience preferred
Knowledge of change management processes and workflow analysis preferred
Company
Trustmark Bank
Trustmark is a financial services company providing banking and financial solutions through offices in Alabama, Florida, Georgia, Mississippi, Tennessee and Texas.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1982-09-30IPO
Leadership Team
Duane Dewey
Chief Executive Officer
John Shuff
Divisional CFO - Credit & Bank Operations
Recent News
Business Wire
2026-01-16
2025-10-29
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