Turo · 7 hours ago
Claims Specialist
Arizona, United States
Full-time
Hybrid
Mid Level
$50K/yr - $62K/yrTuro is the world’s largest car sharing marketplace, and they are seeking a Claims Specialist to handle high-complexity claims requiring deep understanding of their policies. The role involves investigating claims, communicating with customers, and making recommendations on claims processes to ensure fair outcomes.
Car SharingMarketplacePeer to PeerTransportation
Responsibilities
Investigate high-complexity claims with significant financial impact by interpreting policies, determining methods of investigation, interviewing customers, assessing credibility, analyzing damages, and determining eligibility for protection on behalf of Turo
Communicate with customers to gather information, explain protection procedures, educate hosts, clarify coverage decisions, and negotiate claim resolutions
Review escalations or reconsiderations from standard/fast track claims teams, including Fair Claims reviews and arbitration presentations, and make recommendations on behalf of Turo management
Exercise discretion and judgment to waive or make exceptions to processes and policies to achieve fair outcomes for hosts, when warranted
Participate in special projects and business changes, providing recommendations on claims process improvements, objectives, and KPIs
Attend meetings, huddles, one-on-ones, and training sessions
Perform other related duties as assigned
Qualification
Required
Strong investigative mindset with the ability to analyze evidence and draw logical conclusions
Demonstrated ability to exercise independent judgment and decision-making beyond standard guidelines
Excellent communication skills, with the ability to clearly and concisely explain complex situations
Strong organizational skills with the ability to manage a pending inventory of claims independently
Proficient in reviewing and evaluating estimates with a strong understanding of collision damage theory
Professional, empathetic communication style in both verbal and written interactions
Ability to multitask across technical platforms
Proficiency with macOS and Google Docs
Benefits
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
Company
Turo
Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$591.82MKey Investors
G SquaredAllen & Company,Manhattan Venture Partners (MVP)IAC
2023-03-15Secondary Market· $67.5M
2022-03-21Series Unknown· $35.17M
2020-02-05Series E· $30M
Leadership Team
Andre Haddad
CEO and All Star Host
Brian Beaver
Senior VP of Design
Recent News
2026-01-16
2026-01-05
Company data provided by crunchbase