Duke University · 2 days ago
BENEFITS SPECIALIST
Durham, NC
Full-time
Onsite
Entry Level
$26/hr - $42/hr
1+ years expDuke University is committed to providing comprehensive employee benefits and is seeking a Benefits Specialist to support their HR team. The role involves administering employee benefits, providing customer service, and assisting with special projects related to benefits administration.
EdTechEducationHigher EducationUniversities
Responsibilities
Act as a customer service consultant handling more complex issues requiring specialized benefits knowledge, escalating cases to a Benefits Analyst when appropriate
Assist employees in the completion of all necessary forms to enroll in or make changes to Duke benefit programs
Perform benefits administration activities to support 'core' transaction processing including, but not limited to health and welfare benefits enrollment, retirement, and educational benefits
Identify communication and operational issues arising during day to day administration activities / contact with customers and propose solutions to the Human Resource Information Center (HRIC) Manager and the Benefits Administration and Communciations Manager as appropriate
Assist with group presentations explaining details of specified benefit programs for new hire orientation along with other educational initiatives
Provide technical support and guidance to HRIC staff, sharing technical and legislative knowledge to ensure staff are up to date
Seek to continuously developand improve levels of knowledge and expertise, coordinating with the Benefits Administration & Communication Manager for training as required
Make recommendations for process improvements to continuously improve efficiency and customer service
Provide support to Benefits Manager and Plan Managers for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed
Primarily supports voluntary benefits such as life and disability insurance and Kiel program
Qualification
Required
1-2 years experience in employee benefits / HR
Proficient in computer software and latest electronic office technology
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Preferred
B.A. from an accredited institution preferably in Human Resource Management or a related field
Practical and extensive experience will be considered in lieu of a degree
Benefits
Comprehensive and competitive medical and dental care programs
Generous retirement benefits
A wide array of family-friendly and cultural programs
Company
Duke University
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$71.15MKey Investors
North Carolina Biotechnology CenterUS Department of EnergyGlaucoma Research Foundation
2023-02-17Grant· $0.11M
2022-09-19Grant
2022-03-09Grant· $0.05M
Leadership Team
Barry Myers
Professor and Director
Dan Ariely
Professor
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