Aero · 1 day ago
Base Experience Coordinator
Van Nuys, CA
Full-time
Onsite
New Grad, Entry LevelAero is a company that reimagines premium travel, focusing on exclusivity and personalized service. The Base Experience Coordinator is responsible for ensuring seamless base operations, maintaining a tidy environment, and supporting the Operations and Experience Teams in delivering exceptional guest journeys.
Air TransportationLeisureTourismTravel
Responsibilities
Ensure the Aero lounge is at all times tidy, organized and presented as intended to Aero guests, including by flagging any required cleaning or repairs required for facilities crews to address, and upkeep all staff and storage areas to ensure accessibility, efficiency and ease of use
Activate and carry out all lounge and office related projects or tasks requested by the manager
Proactively identify and resolve facilities-related issues within our lounge and office spaces, managing and coordinating vendors for general maintenance to ensure our environment is always safe, functional, and reflective of the Aero brand
Lead all mail and shipping logistics pertaining to the base
Oversee the inventory management of all guest experience amenities, printed collaterals and base operational supplies, from lounge snacks and beverages to office and team equipment, ensuring we are always perfectly stocked while spending carefully
Work with the finance department to ensure adherence to controlled spending, stock levels as well as effective waste tracking
Assist with the organization, staging and cleaning up of special guests or team events
Assist with daily facilities operations, including receiving and distributing mail and packages, and managing outgoing shipments via FedEx
Qualification
Required
Impeccable attention to detail and a keen eye for the small touches that elevate the guest and team experience
Exceptional organizational and time-management skills; an ability to manage administrative tasks efficiently and meet deadlines in a fast-paced environment
High level of proficiency with Google Suite (Docs, Sheets, Calendar) and internal communication tools like Slack
Optimism and resourcefulness: you are a natural problem-solver, eager to lend a helping hand, and can find solutions independently
A 'no task is too small' mentality, taking pride in a job well done, whether it's managing a complex order or tidying the lounge
Excellent verbal and written English communication skills
Must be able to work on your feet for extended periods and be able to move, pull, carry, or lift up to 50lbs
Must have a flexible work schedule. While primarily regular hours, occasional support during nights or weekends may be required to support the operation
Must live under 60 minutes from the base
Preferred
Experience in an administrative, operations, or hospitality support role is preferred
Company
Aero
Aero is an air travel company that matches air travelers with premium seats or shared charters.
Founded in 2014
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$121MKey Investors
AlbaCore Capital,Capital One VenturesAlbaCore CapitalKeyframe Capital Partners
2022-08-18Series B· $50M
2022-08-18Convertible Note· $15M
2021-03-09Seed· $16.5M
Leadership Team
Ben Klein
Chief Executive Officer
Mikael Pelet
Chief Operating Officer
Recent News
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Company data provided by crunchbase