ZT Systems · 1 day ago
Staff Customer Operations Analyst
Georgetown, TX
Full-time
Onsite
Senior Level, Lead/Staff
$87K/yr - $128K/yr
5+ years expZT Systems is a company that focuses on delivering impactful solutions to world-class customers. The Staff Customer Operations Analyst is responsible for coordinating efforts among internal teams to align with customer needs and deliver commitments, requiring strong data analysis and operational skills.
Cloud ComputingCloud InfrastructureInternet
Responsibilities
Envision and execute the strategic direction set by senior management in all areas of inventory and operations. Identify and execute on immediate opportunities
Collaborate with procurement, logistics, and production teams on demand and supply activities to ensure adequate inventory levels are maintained to support the customer service targets
Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs
Leverage ERP systems (SAP preferred) and data to influence decisions
Coordinate with procurement managers to drive improvements and ensure continuity of supply
Analyze business patterns and changes to formulate potential recommendations
Collaborate with key internal and external stakeholders to support customer allocations and priorities
Identify/recognize problems from various perspectives (cross-org) to understand implications and propose solutions
Collaborate with other departments such as quality, engineering, and manufacturing to solve complex problems
Plan and track all inventory to mitigate aging, and drive resolution on excess
Design and develop data processing automations using Python
Develop SQL reporting queries
Troubleshoot database issues
Develop and maintain BI dashboards
Qualification
Required
Bachelor's Degree in Logistics, Supply Chain, Business Administration, or another quantitative field, with 5 years of experience. Alternatively, Master's degree with 3 years of experience accepted
5+ years of experience in a similar role, preferably working in high volume electronics manufacturing environment
Advanced PC skills and expert in Microsoft Office, particularly Excel
Excellent communication, written, and presentation skills
Working knowledge of financial and accounting principles
Strong analytical and problem solving ability
Highly detailed planning and organization ability, multitask, set own priorities and adapt to a changing environment
Ability to present complex information to senior leadership and obtain alignment
Teamwork: Works effectively across organizations to achieve company goals and objectives
Preferred
Proficiency in Python a plus
Working knowledge of Tableau/ PowerBI for data visualization and presentation
Experience working in an ERP system (preferably SAP) a plus
Benefits
Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about
Company
ZT Systems
ZT Systems is a manufacturer of computer hardware products for cloud and telecom service providers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-19Acquired
Leadership Team
Tom Lattin
Vice President, Platform Engineering
Recent News
TechChannel News
2025-11-12
2025-11-11
Company data provided by crunchbase