Velocitor Solutions · 13 hours ago
Director of Platform Engineering & Operations
Charlotte, NC
Full-time
Onsite
Director/Executive
10+ years expVelocitor Solutions is a leader in enterprise fleet management and mobile innovation, celebrating over 25 years of profitably growing technology. They are seeking a Director of Platform Engineering & Operations to oversee the technology platform, ensuring 24x7 availability, security, and scalability across Azure cloud and on-premise environments while building and mentoring a high-performing team.
FashionInformation TechnologyiOSMobileProduct DesignSoftwareWeb Design
Responsibilities
Build, mentor, and retain a team of 8 engineers across infrastructure/network, DevOps/SRE, and desktop/end-user support, providing technical coaching, career development, and performance management
Own platform strategy, roadmap, and execution to meet business goals and customer SLAs
Define and track operational KPIs (availability, MTTR, change success rate, incident volume, cloud cost efficiency) and present regular updates to the CTO and executive team
Take full ownership of platform strategy, roadmap, and execution aligned with business objectives, product needs, and customer SLAs
Establish operational cadence: incident reviews, change advisory board, service desk metrics, team retrospectives, and continuous improvement culture
Own the design, implementation, and 24x7 operation of Velocitor's hybrid infrastructure (Azure + on-premise) supporting both production and internal corporate systems
Ensure high availability, scalability, performance, security, and cost efficiency across all environments
Hands-on architecture and implementation of cloud infrastructure, networking, identity management (Azure AD/Entra, RBAC), storage, backup, monitoring, and observability
Drive cloud optimization initiatives: rightsizing, reserved capacity, architectural improvements, and cost governance across Azure workloads
Define and enforce platform standards for networking, security, identity, logging, alerting, and operational discipline
Lead DevOps and SRE transformation: implement CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep), containerization (Kubernetes), and modern deployment practices
Hands-on implementation of Kubernetes clusters, container orchestration, service mesh, and cloud-native architecture patterns
Establish SRE principles: error budgets, SLOs/SLIs, blameless postmortems, observability (metrics/logs/traces), and reliability engineering culture
Build and optimize CI/CD tooling and workflows to improve release velocity, reduce deployment risk, and increase developer productivity
Implement robust change management processes (risk assessment, testing, communication, rollback procedures) that balance speed, safety, and audit readiness
Implement security and compliance controls, including access management, logging and monitoring, vulnerability management, incident response, and audit evidence collection
Establish security best practices across infrastructure: network segmentation, firewall rules, encryption (data at rest/in transit), secrets management, privileged access management
Lead incident response for infrastructure and platform issues, including root cause analysis, remediation, and process improvements
Own Disaster Recovery strategy and execution: define RPO/RTO targets, architect multi-region and hybrid DR solutions, develop runbooks, and conduct regular DR testing
Ensure backup and restore capabilities across all critical systems with documented procedures and validated recovery processes
Oversee desktop, endpoint, and telecom services (laptops, mobile devices, productivity tools, collaboration platforms, voice/conferencing) to deliver reliable, secure employee experiences
Implement IT service management practices (incident, request, problem, asset management) with clear SLAs and user satisfaction metrics
Manage vendor relationships across infrastructure, telecom, SaaS, and managed services—evaluate contracts, optimize licensing, and ensure service quality
Qualification
Required
10+ years of progressive experience in IT infrastructure and operations, with at least 3–5 years in a leadership role managing teams delivering hybrid cloud environments
Deep expertise with Microsoft Azure including compute (VMs, App Services, Functions), networking (VNets, NSGs, load balancers), identity (Azure AD/Entra, RBAC), security, monitoring, and cost management
Proven track record architecting and operating highly available, mission-critical systems supporting 24x7 customer-facing platforms at enterprise scale
Strong background in security and compliance, with experience implementing controls
Demonstrated leadership of DevOps/SRE teams with hands-on experience building CI/CD pipelines, managing Kubernetes clusters, implementing Infrastructure as Code (Terraform, ARM/Bicep), and operating observability platforms
Solid understanding and ownership of change management processes (ITIL or similar) including change advisory boards, risk assessment, and audit-ready documentation
Hands-on experience designing and executing Disaster Recovery strategies in cloud and data center environments, including DR testing and runbook development
Experience overseeing desktop/end-user support and telecom services in a growing, distributed organization
Proven ability to recruit, develop, and retain high-performing technical teams with a coaching-oriented leadership style
Excellent communication and stakeholder management skills—ability to translate technical complexity into business impact for executive and non-technical audiences
Thrives in fast-paced, dynamic environments with rapidly changing priorities and ambiguity
Strong ownership mentality: you take accountability for outcomes, drive issues to resolution, and lead by example
Preferred
Experience in B2B SaaS, telematics, fleet management, IoT, or other real-time, data-intensive platforms serving enterprise customers
Familiarity with ITSM tools (Jira Service Management, ServiceNow), configuration management databases (CMDB), and IT asset management practices
Experience with observability and monitoring platforms (Datadog, New Relic, Prometheus/Grafana, Azure Monitor, Application Insights)
Background supporting real-time GPS tracking, vehicle telematics, or IoT device management platforms
Relevant certifications: Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate, CISSP, CISM, ITIL Foundation or higher
Experience scaling infrastructure to support rapid business growth (2x–3x revenue in 2–3 years)
Prior experience operating in regulated or compliance-driven environments (SOC 2, ISO 27001, HIPAA, FedRAMP)
Hands-on experience with Azure Kubernetes Service (AKS), Azure DevOps, GitHub Actions, or similar CI/CD platforms
Understanding of fleet management industry compliance requirements (FMCSA, ELD mandates, hours-of-service regulations)
Benefits
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Retirement savings plan options.
Opportunities for career advancement and professional growth.
Company
Velocitor Solutions
Leading software development firm specializing in the design, development and deployment of mobile and wireless software solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rich Pacella
President and Founder
Recent News
DealStreetAsia
2025-10-05
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