Cayuse Holdings · 4 hours ago
Program Manager
Albuquerque, NM
Full-time
Onsite
Mid, Senior Level
$105K/yr - $135K/yr
5+ years expCayuse Holdings is a company focused on delivering innovative solutions, and they are seeking a Program Manager to oversee programs that align with organizational objectives and client requirements. The role involves coordinating cross-functional teams, managing resources, and ensuring program deliverables meet performance standards while promoting collaboration and quality in deliverables.
Finance
No H1B
U.S. Citizen Only
Responsibilities
Direct and coordinate all aspects of contract performance, ensuring IT services meet established quality, timeliness, and compliance standards
Manage a dispersed team of on-site IT technicians providing field support to BOS and ERC locations nationwide
Oversee and monitor daily ticket resolution and performance metrics to ensure service level agreements (SLAs) are consistently met
Conduct regular operational check-ins to prioritize incidents and allocate resources effectively across geographically dispersed locations
Serve as the primary decision-maker for issue escalation, incident response, and resource reallocation to address urgent service needs
Collaborate with Education Resource Center (ERC) leads and Field Support Managers to ensure tasks are effectively prioritized and service requests are completed efficiently
Facilitate operational readiness by identifying bottlenecks and proposing solutions or process improvements for sustained performance
Other duties as assigned
Qualification
Required
Bachelor's degree (or higher) in IT, Computer Science, Business Admin, Project Management, or a closely related field
Minimum of 5 years of relevant IT program management
Familiarity with federal IT contracts, proficiency with ticketing and knowledge-based platforms, excellent oral and written communication
Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries)
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner
Exceptional verbal and written communication skills
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner
Must be self-motivated and able to work well independently as well as on a multi-functional team
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
Proven ability to lead daily stand-ups, prepare executive-level reports, engage with Government Technical Monitors (GTMs) and CORs, and maintain positive customer relations in high-visibility, mission-critical settings
Advanced proficiency in IT service management tools
Strong project and program management skills, including resource allocation, risk management, stakeholder coordination, and process improvement
Excellent leadership and team management abilities
Cultural competency and sensitivity to work effectively in tribal communities and environments
Preferred
Preferred certifications include PMP, ITIL
Benefits
Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Company
Cayuse Holdings
Cayuse Holdings is an economic enterprise that specializes in providing sourcing and diversity solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase