Royal Credit Union · 2 days ago
Member Account Representative - Altoona
Altoona, WI
Full-time
Onsite
New Grad, Entry Level
$17.41/hr - $19.98/hrRoyal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of their Members. The Member Account Representative will help Members with their financial needs, provide product demonstrations, and resolve inquiries efficiently and warmly.
BankingCreditFinanceFinancial ServicesMortgageNon Profit
Responsibilities
Promptly welcome Members and others to the office
Accurately process Member transactions as requested
Open new accounts, unsecured loans, credit cards and kwik cash loans
Actively build relationships by meeting Member needs with Royal’s products and services
Provide electronic service demonstrations
Resolve any Member inquiries in an efficient, accurate, and friendly manner
Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service
Qualification
Required
High School Diploma or Equivalent
Have a working knowledge of financial services and identify solutions to meet financial needs for both existing and prospective Members
Demonstrate a strong sense of customer service, strong written and verbal communication skills, and strong interviewing and listening skills. Able to explain and present to Members
Exhibit good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate and high-quality materials, data entry, and transactions
Readily learns new technologies, uses Royal's digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.), and a basic understanding of all Microsoft Office products
Work productively in a team environment with high levels of interruption, perform routine and repetitive tasks, and pay meticulous attention to detail
Preferred
Previous customer service and cash handling experience
Previous experience working in a financial institution
Benefits
Paid vacation
401k with match
Tuition reimbursement
Student loan repayment assistance
Childcare assistance
Company
Royal Credit Union
Royal Credit Union provides banking, loans, and credit services.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Riechers
President and CEO
Jon Hehli
CFO
Recent News
2025-11-19
2025-10-11
Company data provided by crunchbase