Calian Group · 2 days ago
Vice President, Managed Services
Houston, TX
Full-time
Onsite
Director/Executive
$165K/yr - $185K/yr
10+ years expCalian Group is seeking a Vice President of Managed Services to lead their Managed Services organization, focusing on operational excellence, customer success, and business growth. The role includes overseeing service delivery, compliance, and strategy while collaborating with various teams to ensure effective operations and customer satisfaction.
Consulting
No H1B
Responsibilities
Plan, direct, coordinate, and oversee operational activities in the organization, ensuring the development of people and implementation of efficient operations and cost-effective systems to meet current and future strategic growth objectives
Scale operations to a leading position as a provider of network and cybersecurity solutions to our clients
Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
Ensures that departmental decisions and project plans, such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities, are in line with the organization's business plan and vision
Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
Reviews and approves cost estimates and staffing requirements for projects
Ensure that matrix resources work effectively together to deliver IT and Cybersecurity solutions on time and to the expected cost and quality, utilizing project management methodologies as appropriate
Implement process and build in controls for consistent delivery
Ensure the delivery of innovative products, services, and business capability to appropriate levels of quality, on time, and within budget
Engage with third-party suppliers, presenting requirements and, where appropriate, negotiating service requirements
Ensure quality assurance; key dependencies and interfaces between projects and workstreams
Working with business change management resources to ensure that change is fully compliant with the relevant change and financial controls
Leading and managing a customer success approach by establishing KPIs, customer metrics to track, and every other measurable score that effectively gauges the performance of the entire department
Enabling desired customer success outcomes by aiding renewal and retention managers, helping to expand revenue, and contributing to efforts to increase product adoption and other relevant CS metrics and health scores
Working with various departments to pin down customer lifecycles, correctly set the reach-out process, channels, and touchpoints, and helping the CS team work productively with these processes
Review and adjust all CS processes: onboarding, training, service, support, management, advocacy, upsell/cross-sell, renewals, and offboarding
Perform various business reviews
Manage customer relationships and help others maintain and improve their respective customer relationships
Implement a customer-first approach throughout the organization and demonstrate the value of customer success from a business perspective
Qualification
Required
A bachelor's degree in a relevant field is preferred; an MBA or advanced degree is a plus
Proven experience in a leadership role in the IT cybersecurity industry
Strong background in managing IT services and cybersecurity solutions, including XaaS and MDR
Demonstrated ability to lead SOC and NOC operations effectively
Extensive experience (10+ years) in delivery services or consulting roles
Exceptional skills in customer relationship management, contract negotiation, and renewals
Strategic thinker with a track record of growing business segments profitably and sustainably
Excellent leadership and people management skills, inspiring and motivating teams to deliver exceptional results
Exceptional communication and stakeholder management skills, with the ability to collaborate effectively with internal and external stakeholders at all levels
Results-oriented mindset focusing on customer satisfaction, revenue growth, and operational excellence
Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future
Benefits
Eligibility for an incentive bonus as part of the overall compensation package
Company
Calian Group
We help the world communicate, innovate, learn and lead safe and healthy lives.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$393.96MKey Investors
Natural Resources Canada
2025-09-29Post Ipo Debt· $143.7M
2024-10-03Grant· $0.26M
2023-07-24Post Ipo Debt· $250M
Leadership Team
Patrick Houston
Chief Executive Officer
Recent News
2025-12-11
Calian Group Ltd.
2025-11-27
2025-11-27
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