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Overnight Front Office Manager - Hilton Anatole jobs in United States
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Hilton · 4 days ago

Overnight Front Office Manager - Hilton Anatole

positionHilton Anatole2201 North Stemmons Freeway
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp
Hilton is a leading global hospitality company, and they are seeking an Overnight Front Office Manager for their Hilton Anatole location. The role involves directing and administering Front Office operations to ensure outstanding guest service and financial profitability while managing team performance and compliance with company standards.
HospitalityTravelSportsLeisureResorts

Responsibilities

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members

Qualification

Front Office leadershipGuest service managementBudgetingForecastingTeam member trainingDependabilityQualityProductivityCustomer focusAdaptability

Required

At least 2 years Front Office leadership experience

Company

Hilton

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Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.
dateFounded in 1919
location
Mclean, Virginia, USA
people-size10001+ employees
web-link
https://www.hilton.com/en/

Funding

Current Stage
Public Company
Total Funding
$10.5B
Key Investors
Pershing Square Capital ManagementHNA Group
2025-12-01Post Ipo Debt· $1B
2025-07-01Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B

Leadership Team

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Christopher Nassetta
President and CEO
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Kevin Jacobs
Chief Financial Officer
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Company data provided by crunchbase