Siemens · 9 hours ago
Technical Support Engineer
Buffalo Grove, IL
Full-time
Onsite
Entry Level
$55K/yr - $95K/yr
1+ years expSiemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are looking for a Technical Support Engineer to provide technical product support for Building Automation Systems, manage technical needs, and maintain the integrity of the company knowledge database.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
No H1B
Responsibilities
Under general direction, provide technical product support for Building Automation Systems which meets customer requirements and needs in a timely manner
Manage technical needs in Building Automation Systems and components installed by Siemens branch offices, Independent Field Offices and Dealers
Log, track, troubleshoot, and resolve low to medium difficulty technical questions via telephone
Update and maintain integrity of company knowledge database for common issues and their resolutions
Keep knowledge current with new and existing company products, and troubleshooting systems and components installed by Siemens field offices, IFOs, and dealers
Complete all necessary internal training programs
Write news articles for company monthly publications to field organization, and service bulletins for common problem/resolution
Provide after hours coverage (24/7) including working early, late, and on-call outside of normal business hours on a round robin schedule
May perform on-site travel, with higher-level engineers to troubleshoot issues with systems and components
Under the direction of a higher-level engineer, test software and hardware patches and solutions provided from product development
Qualification
Required
Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience
1+ years of Field Support Engineering experience or other related experience
Must be able to provide after-hours coverage (24/7) including working early, late and on call outside of normal business hours on a round robin schedule
5-10% Travel is required
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred
Proficiency with Microsoft Windows operating system and computer networking is a plus
This job is ideally suited for a recent graduate who has great technical skills, interacts well with others, and has effective communication skills
Excellent analytical, oral and written communication skills and exceptional customer service skills necessary
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO of Siemens Capital
Recent News
Portugal News
2026-02-05
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