Chenega Corporation · 1 day ago
Application Support Specialist (ATS)
Gettysburg, PA, US
Full-time
Onsite
Entry, Mid Level
2+ years expChenega Corporation is a leading provider of integrated enterprise IT support to Federal customers. They are seeking an Application Support Specialist to provide end-user support and ensure the availability and stability of the FCC’s licensing software applications, focusing on troubleshooting and resolving technical issues.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Provide Level 1 and Level 2 application support for FCC licensing software applications
Perform help desk functions with excellent customer service skills (phone and email)
Troubleshoot, diagnose, and document technical issues in ServiceNow
Assist with testing of production implementations and system changes
Create, monitor, and manage data reports generated from Business Objects software
Collaborate with team members and internal support groups to resolve issues and ensure smooth operations
Maintain confidentiality of all processed, stored, or accessed information
Provide guidance and remedial training on system functions to end users and team members
Manage multiple tasks and prioritize appropriately to meet service level agreements and deadlines
Other duties as assigned
Qualification
Required
Bachelor's degree (no experience required); OR
Associate with 2+ years of relevant experience; or
High School with 4+ years of relevant experience
Must be a US Citizen and able to obtain Public Trust Clearance
Basic understanding of FCC's licensing software, specifically the Universal Licensing System (ULS)
Experience with ServiceNow, Business Objects, or SharePoint
Strong interpersonal and customer service skills
Excellent organizational, planning, and communication abilities
Familiarity with ITIL/ITSM processes and federal IT support environments
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Benefits
Professional development
Broad range of benefits
Well-being programs
Company
Chenega Corporation
As the most successful Alaska Native village corporation, Chenega figures prominently in the diverse government services contracting marketplace supporting defense, intelligence, and federal civilian customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robb Milne
CFO
Chris Andersen
Chief Development Officer, Military, Intel and Operations Support Strategic Business Unit
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