UDR - Opening Doors to your future · 11 hours ago
Centralized Ops Specialist
Highlands Ranch, Colorado, United States
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expUDR, Inc. is now hiring Centralized Ops Specialists to join our team at our corporate office in Highlands Ranch. This role involves partnering with onsite community management to ensure a positive experience for residents through effective leasing, renewals, and customer service interactions.
Commercial Real EstateCommunitiesProperty ManagementReal EstateReal Estate Investment
Responsibilities
Complete outbound new lead follow-up to prospective renters via text, email, and phone. Heavy focus on engaging prospects in leasing conversations at assigned UDR communities. Follow lead management best practices at all supported communities
Inform prospects about the apartment communities’ selling features and match prospective renters to apartment homes that meet their specifications. Must be capable of overcoming objections, cross selling, and upselling floor plans and/or communities whenever possible. Relay property specific information through resources provided
Set appointments for prospects to tour communities based on apartment availability
Work successfully in an autonomous capacity adhering to strict weekly/monthly sales metrics
Balance a high volume of new lead outreach alongside ongoing conversations with new/existing prospects
Effectively work within a Customer Relationship Management (CRM) System to document all prospect interactions, create/utilize prospect journeys and schedule future follow ups
Ensure follow through on engaged prospects until considered “disengaged.” Manage time efficiently responding to newly responsive leads or to existing leads as they respond to automated outreach. Change prospect status accordingly
Utilize online leasing to secure applications from prospects via the website. Assist in screening, troubleshooting, and conduct hand off to Centralized Application and Lease team once application fully submitted
Complete outbound follow-up to residents in pending stages of lease renewals via phone, email, and text. Heavy focus on customer service; including residents that are on notice to vacate, have lease renewal requests/questions, or necessitate service from the UDR Corporate Office
Discuss lease renewal terms and rates with residents, selling the benefits of renewing a lease over moving out. Must be capable of overcoming objections and discussing the impact of current market conditions on renewal rates. Manage the flow and promotion of early-bird renewal offers and pricing resets. Create a sense of urgency
Bring rate negotiations, unit upgrade requests, and/or lease term length negotiation requests to Pricing or Regional Management for guidance on next steps. Enter service tickets in OneSite for maintenance requests
Reset expired offers or adjust renewal offer amount based on approved rate or lease term negotiations
Audit rentable and non-rentable items to ensure accurate renewal pricing. Ensure valid renters’ insurance is on file for each resident upon renewal or opt the resident into the company provided insurance
Manage and maintain an Excel renewal tracking spreadsheet/file and Sugar CRM, including formatting, and filtering daily, to track pending renewals/NTV’s. Update and maintain resident records in the property management system with attention to detail in documenting brief, but specific notes on every follow-up completed
Effectively communicate with prospects while they are on tour. Utilize the available tools such as SmartRent and properties maps to address navigational or lock issues
Ensure follow through on all residents until they have signed their renewal or given notice and moved out. Manage time efficiently with meticulous attention to timely customer service
Perform other duties as assigned or as necessary
Administer full cycle application review, approval/denial, income verification (if applicable) lease generation and collection of the applications within a designated region or area. Verify application qualifications. Ensure accuracy of lease information and collect signatures within required timeline
Verification of Government issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease
Adjust resident ledgers, apply concessions in accordance with applicable specials, and collaborate with Business Managers to ensure ledger adjustment accuracy
Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) and Rhino before move in
Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, collection of all resident documents and unit vacant days
Thoroughly complete and enter application information into CRM. Maintain meticulous notes in CRM, Onesite, email and
Perform other duties as assigned or necessary
Verification of Government issued photo IDs
Verification of denials – making sure the denial reason is correct, making sure application and lease specialist have made all outreaches
Preform initial outreaches for the application department, making sure to request proof of income, ID, and proof of receipts
Adjust resident ledgers, apply concessions in accordance with applicable specials, and collaborate with Business Managers to ensure ledger adjustment accuracy
Administer full cycle application review, approval/denial, and income of the applications within a designated region or area. Verify application qualifications. Ensure accuracy of application files within required timeframes
Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, collection of all resident documents and unit vacant days
Perform other duties as assigned or necessary
Qualification
Required
Associate Degree or equivalent combination of education and experience required
Minimum of two years' sales/direct customer service experience required
Customer relationship development experience is required
Preferred
Office administration experience preferred
Property management/leasing experience preferred
Company
UDR - Opening Doors to your future
UDR, Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$401.9M2024-08-12Post Ipo Debt· $300M
2015-08-19Post Ipo Secondary· $101.9M
1978-01-13IPO
Leadership Team
Tracy Hofmeister
SVP - CAO
Harry Alcock
Chief Investment Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
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2025-12-19
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