CSC · 2 days ago
Client Success Manager
Wilmington, DE
Full-time
Hybrid
Mid Level
3+ years expCSC is a global business, legal, and financial services company based in Wilmington, Delaware, providing knowledge-based solutions to clients worldwide. They are currently seeking a Client Success Manager to interact with decision-makers at Fortune 1000 companies and help them grow and protect their global brands online through relationship management and strategic insights.
ConsultingLegal
Responsibilities
Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs
Proactively educate clients about industry developments and potential impacts to their business and online strategy
Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC
Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget
Manage customer relationships to ensure retention and satisfaction in assigned accounts
Partner with Sales to develop and execute on account plans
Identify and help develop additional client contacts within assigned accounts:
Identify and generate new Sales leads
Provide budget projections and conduct contract and price negotiations for assigned accounts
Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel
Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system
Keep up to date on industry news
Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars
Sharing sales, product knowledge and ideas with other team members
Qualification
Required
3+ years B2B Account Management experience
Comfort and experience working with B and C-level executives
A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
Excellent analytical and problem-solving skills
Ability to think proactively and strategically to meet the clients' needs
Relentless dedication to outstanding customer service
Ability to handle escalated client issues with a steady hand
Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet
Strong negotiation skills and business acumen
Quick learner with a demonstrated passion for technology and the Internet ecosystem
Ability to work as part of a team and collaborate effectively with colleagues
Preferred
Salesforce CRM experience preferred, but not required
Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required
Multi-lingual preferred, but not required
Benefits
Annual success-sharing bonuses or commission plans based on individual performance
Company
CSC
CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Salafatinos
CFO
E.J. Dealy
Chief Financial Officer and Executive Vice President of Corporate Development
Recent News
2025-11-19
2025-11-04
Company data provided by crunchbase