Capgemini · 5 hours ago
Program Manager - QSR Industry - Commerce & Omni Channel Domain
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$76K/yr - $204K/yr
7+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking an experienced Program Manager with strong expertise in the Quick Service Restaurant (QSR) industry to support multi-workstream initiatives designed to improve operational efficiency and enhance customer experience.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement. Clients may be external or internal
PMs are responsible for the translation of the client's complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results
Drive operational excellence across franchise and multi‑unit environments by optimizing site development, scalable standards, workflow efficiency, and speed of service
Apply strong business acumen through budgeting, labor planning, cost control, and ROI evaluation to enhance profitability and competitive positioning
Lead cross‑functional and franchisee partnerships to implement digital innovations, improve throughput and guest experience, and ensure consistent execution of new initiatives
Manage multi‑phase, high‑impact projects aligned with QSR operational standards, coordinating across operations, marketing, supply chain, and technology for measurable results
Improve QSR efficiency and customer experience by modernizing digital systems (POS, KMS, mobile, loyalty, automation), optimizing workflows and store design, and supporting menu, pricing, and SKU‑mix initiatives
Partner with cross‑functional teams and franchise operators to ensure consistent execution across sites, supporting pilots, new store development, operational audits, and readiness for scalable growth
Use data, guest insights, and KPIs (sales lift, labor efficiency, digital adoption, food costs, uptime) to guide decision‑making, build business cases, and evaluate ROI for operational and digital investments
Qualification
Required
7-10+ years of program /project management experience, specifically with a minimum of 3 years direct QSR industry experience or multi‑unit restaurant operations oversight
Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments
Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations
Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis
Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments
Preferred
Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
2026-02-05
Mexico Business
2026-02-04
Company data provided by crunchbase