Mission Fed Credit Union · 11 hours ago
Loss Mitigation - Loss Mitigation Specialist I
Administrative - Horizon Center, 10325 Meanley Drive, San Diego, California, United States of America
Full-time
Onsite
Entry Level
$25/hr - $30/hr
1+ years expMission Fed Credit Union is dedicated to supporting its members through financial challenges. As a Loss Mitigation Specialist I, you will help homeowners navigate hardships and find solutions while protecting the credit union's financial health.
BankingVenture Capital
Responsibilities
Proactively contact members via phone, email, letters, and other outreach methods to resolve delinquent real estate loans
Analyze loan histories, financial capacity, and hardship documentation to determine appropriate loss mitigation options
Negotiate repayment plans and assist with loan workouts, forbearance, modifications, short sales, and other foreclosure alternatives
Support underwriting and processing of hardship and loss mitigation files
Collaborate with senior specialists, attorneys, foreclosure vendors, escrow, real estate agents, and other partners
Identify members who would benefit from Financial Coaching and refer them to the Financial Empowerment team
Ensure compliance with CFPB, FDCPA, bankruptcy laws, foreclosure regulations, investor guidelines, and credit union policies
Maintain accurate documentation and reporting within loan servicing systems
Contribute ideas for process improvements and enhanced member support
Qualification
Required
High School Diploma, GED, or equivalent
At least 1 year of collections experience
Working knowledge of FDCPA, CFPB regulations, U.S. Bankruptcy Code, and applicable state and federal laws
Strong communication, negotiation, and time‑management skills
Ability to work independently in a fast‑paced, high‑volume environment
Flexibility to occasionally work after hours or weekends as needed
Preferred
Mortgage servicing, banking, or loss mitigation experience
Knowledge of California foreclosure laws
Familiarity with mortgage insurance and loss mitigation practices
Experience with systems such as MSP, AKUVO, Symitar, LPS, or investor servicing platforms
Benefits
18 days of annual PTO, plus 12 holidays
6% 401(k) match
Full benefits package including medical, dental, vision, life insurance, and so much more
On-site gym
Company
Mission Fed Credit Union
At Mission Fed, we’ve spent nearly 65 years helping San Diegans build stronger financial futures — and stronger communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Doug Wright
President and Chief Executive Officer
R
Robert Miller
Chief Operating Officer
Recent News
Times of San Diego
2024-04-26
San Diego Business Journal
2024-04-26
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