Country Supplier · 15 hours ago
Customer Support Associate
Idaho Falls, ID
Full-time
Onsite
Entry Level
1+ years expCountry Supplier is dedicated to providing quality products and services to its customers. The Customer Support Associate role involves responding to customer inquiries, troubleshooting issues, and collaborating with internal teams to enhance the customer experience.
Retail
Responsibilities
Respond to customer inquiries through various channels (phone, email, chat) promptly and professionally
Listen to customer needs, clarify questions, and provide accurate information about products and services
Assist customers in resolving any issues they encounter, escalating complex cases as needed
Troubleshoot product or service-related issues to identify and implement solutions
Document customer interactions and solutions provided for future reference and quality improvement
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the solution
Maintain up-to-date knowledge of company products, services, and policies to effectively assist customers
Participate in training sessions and workshops to expand product knowledge and improve customer service skills
Use expertise to educate customers about additional features, upgrades, or services they may find beneficial
Build positive relationships with customers by providing friendly and efficient service
Actively listen to customer feedback and identify opportunities for enhancing customer satisfaction
Be an advocate for the customer, communicating their needs and suggestions to internal teams
Work closely with other departments, such as technical support, product development, and billing, to address and resolve customer concerns
Share customer feedback with relevant teams to improve products, services, or support processes
Participate in team meetings to discuss common issues, new product updates, or process improvements
Accurately record customer interactions and outcomes in the CRM system
Track and report common customer issues to identify trends and areas for improvement
Participate in regular performance reviews and training to improve personal and team performance
Qualification
Required
High school diploma or equivalent; a college degree is a plus
1-2 years of experience in customer service or support, preferably in a similar industry
Proficiency in CRM software, email, and chat tools; basic computer skills; knowledge of the company's products or services is an asset
Strong communication and interpersonal skills, empathy, patience, and the ability to remain calm under pressure
Resourceful, with the ability to think on one's feet and provide quick, effective solutions to customer issues
Company
Country Supplier
Country Supplier - C-A-L Ranch Stores & Coastal Farm
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Furrows, CPA
Chief Integration Officer/ VP of Accounting
Company data provided by crunchbase