SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 12 hours ago
Job File Coordinator Team Lead
Midlothian, VA 23112
Full-time
Onsite
Senior Level
5+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is a well-respected disaster restoration company with a focus on community impact. They are seeking a dedicated Job File Coordinator Team Lead responsible for managing a team of coordinators and ensuring efficient workflows while providing exceptional customer service.
Consumer Services
Responsibilities
Monitor assigned job files to include monitoring status, audit, and work-in-progress
Create preliminary quotes for services using estimating software
Assist in scheduling Project Manager to complete jobs
Provide timely resolution of customer questions and concerns
Assist with after-hour questions, technical support, and handling customer calls, as needed
Train new hires and provide continued training sessions for performance improvement
Qualification
Required
5+ years of office, accounting, or customer service experience
1 year of management or supervisory experience, required
Strong organizational and planning skills with exceptional attention to detail
Exceptional written and verbal communication skills
Proficient in Microsoft Office Suite and QuickBooks
Driver's license in good standing
Preferred
Experience in job file process and writing estimates, preferred
IICRC certification, preferred
Proficiency in Xactimate estimating software, preferred
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase