College of Health and Human Sciences at Texas Tech University · 15 hours ago
Program Coordinator
Lubbock
Full-time
Onsite
Mid, Senior Level
$17.69/hr - $28.32/hr
6+ years expTexas Tech University is a Carnegie R1 institution dedicated to student success and enhancing cultural and economic development. The Program Coordinator supports the program director by performing administrative duties related to academic and operational activities, providing customer service to students and faculty, and managing departmental communications.
Higher EducationUniversities
Responsibilities
Provides frontline customer service to students, advisors, faculty, and campus partners by responding to inquiries related to TSI placement, exemptions, course pairings, testing, and holds through email, phone, and Teams communication channels
Manages daily communication workflows, including monitoring and responding to departmental inboxes, routing escalated cases to the Program Director or data requests to the Data Analyst, and maintaining organized records of student interactions
Maintains and updates the College Readiness and TSI websites, ensuring information is accurate, accessible, and compliant with institutional communication standards. Coordinates updates with Marketing, Communications, and IT Web teams
Develops and produces student facing materials, including handouts, guides, infographics, digital content, and event materials used for orientations, resource fairs, and other outreach activities
Identifies common questions, recurring issues, and communication gaps, making minor adjustments to processes, messaging, or student resources to improve clarity and operational effectiveness. Independently proposes solutions for review
Maintains familiarity with TSI placement rules, institutional processes, co-requisite course structures, and registration workflows to ensure accurate and consistent guidance is provided to students and advisors
Maintains internal resources, such as communication templates, advisor reference materials, and process guides, ensuring consistency in departmental messaging and student support
Supports departmental events and outreach, including assisting with setup, providing information to attendees, and representing College Readiness at orientations, campus activities, and recruitment events
Qualification
Required
High school plus six years experience in related field
Adherence to robust safety practices and compliance with all applicable health and safety regulations
Preferred
A Bachelors degree is preferred
Experience in higher education or student services roles, especially those supporting academic processes
Skills in website content updates
Proficiency in Microsoft Office, Teams, and institutional systems
Strong communication skills
Accuracy in handling student information
Ability to independently resolve routine issues or suggest process improvements
Company
College of Health and Human Sciences at Texas Tech University
Official LinkedIn page of the College of Health & Human Sciences at Texas Tech.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase