AppFolio · 1 day ago
CCaaS Administrator
Santa Barbara, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $88K/yr
5+ years expAppFolio is a technology leader in the real estate industry, dedicated to delivering innovative solutions. The CCaaS Administrator will manage the Talkdesk Call Center software, providing support for implementation, configuration, and ongoing deployment of Talkdesk products.
AnalyticsComputerInformation TechnologyProperty ManagementPropTechSaaSSoftwareWeb Hosting
Responsibilities
Lead and manage our strategic implementations of Talkdesk Core Product and AI solutions, leveraging product expertise and best practices
Provide guidance and hands-on support to internal teams and external partners during and after the implementation of Talkdesk products, ensuring technical alignment and project success
Collaborate closely with the Talkdesk implementation and support teams to address AI-specific challenges and align implementation and change management efforts with best practices
Drive post-implementation success and internal user adoption by providing strategic guidance, best practices, and actionable recommendations
Collaborate with internal teams (e.g., Product, Applications, Integrations) to configure additional Talkdesk flows or features, address product requests and issue triage by communicating with the Talkdesk Support team
Qualification
Required
Administering Talkdesk platforms in an enterprise ecosystem with a focus on integrations with Salesforce and other CRM systems
Have excellent written and verbal communication skills with a strong customer orientation
Proven track record managing a globally distributed company's call center
Understanding of SIP, RTP, WebRTC, and TCP/IP. Expert-level experience with CRM integrations
Familiarity and experience with building and maintaining various Talkdesk apps like Studio flows, modules, Knowledge Management, Talkdesk Copilot, Talkdesk Digital Engagement, Virtual Agents, etc
Experience in configuring and maintaining third party connections to Talkdesk via Talkdesk's Connections Platform. Fundamental understanding of REST API's, API schema's and authentication mechanisms supported
5+ years in Technical Account Management, Customer Success, or IT Administration, with 3+ years specifically focused on the Talkdesk platform
Strong written and verbal communication skills
Preferred
Talkdesk Certified Administrator or equivalent highly preferred
Company
AppFolio
AppFolio is a cloud business management solutions provider for the real estate industry.
1001-5000 employees
H1B Sponsorship
AppFolio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (24)
2023 (22)
2022 (34)
2021 (51)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
Investment Group of Santa BarbaraCisco,HeadlineHeadline
2015-06-26IPO
2013-11-01Series Unknown
2009-08-18Series C· $8M
Leadership Team
Shane Trigg
President and CEO
Tim Eaton
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase