Apex Systems · 12 hours ago
Client Service Operations Analyst
New York, NY
Full-time
Onsite
Mid, Senior Level
$36/hr - $36/hr
5+ years expApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a seasoned Client Service Operations Analyst to support day-to-day operational execution, exception management, and client issue resolution for commercial paper settlements, funds transfers, and security settlements.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Execute end-to-end settlement processes for commercial paper, securities, and funds transfers, ensuring timely and accurate completion and adherence to cutoffs
Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately
Coordinate and confirm trade details, reference data, and settlement instructions; validate supporting documentation and ensure compliance alignment
Manage client inquiries and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients
Perform daily reconciliations, confirmations, and control checks; maintain full audit trails and evidence of key controls
Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement
Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans
Prepare and maintain procedural documentation, metrics, and performance reporting; contribute to continuous improvement initiatives
Support new client onboarding, account setup, and validation of settlement instructions where applicable
Participate in testing for system enhancements, operational changes, and contingency/BCP exercises
Qualification
Required
5+ years of hands-on experience in commercial paper settlements, funds transfers, and security settlements within the financial services industry
Proven client service experience across internal stakeholders and external institutional clients; strong stakeholder management and communication skills
Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability
Exceptional attention to detail with a strong control mindset and familiarity with audit requirements
Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes
Experience handling exceptions, reconciliations, and investigations, including root-cause analysis and corrective action
Proficiency with operational systems related to settlements and payments; strong Excel skills for tracking, analysis, and reporting
Preferred
Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties)
Experience with institutional clients such as asset managers, banks, corporates, or broker-dealers
Exposure to process improvement methodologies (Lean/Six Sigma) and KPI/metric reporting
Experience with operational change management, UAT, and documentation updates
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Other discounts
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars
Certification discounts and other perks to associations that include CompTIA and IIBA
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
H1B Sponsorship
Apex Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (21)
2023 (35)
2022 (26)
2021 (29)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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