Abile Group, Inc. · 11 hours ago
Unified Communications Engineer
Springfield, VA
Full-time
Onsite
Senior Level
5+ years expAbile Group, Inc. has an exciting opportunity for a Unified Communications Engineer supporting an Intelligence Community customer on a long-term contract. The role involves providing engineering solutions, overseeing complex infrastructure, and managing projects related to collaboration tools and systems integration.
Application Performance ManagementIndustrial EngineeringInformation TechnologyIntelligent SystemsProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Contributes to completion of specific engineering programs and projects
Develops solutions to a variety of complex engineering problems
Performs complex system designs, development, and integration from the start of a systems life cycle to the end
Oversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
Performs complex systems modeling, simulation, and analysis
Performs continual maintenance and provides complex solutions for security, backup, and redundancy problems
Prepares and maintains documentation for processes and procedures related to engineering projects
Maintains current knowledge of rapidly changing technology
Coaches and provides guidance to less-experienced professionals
Serves as a team or task lead
Collaborates with customer management staff and management to coordinate and implement system level changes and activities, demonstrates the ability to make rational and objective judgments based on facts, information, and company procedures.Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considers risks and alternatives
Takes ownership of support issues and work towards successful resolution with customers
Provides technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools
Oversees the daily operations of customer phones across multiple systems, ensuring efficient and reliable performance
Manages projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM&Presence, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems
Qualification
Required
Clearance Required: TS/SCI
Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical training, or work/military experience
5+ years of related systems engineering experience in Unified Communications
Strong understanding of Unified Communications design, requirements, and functions
Expert-level technical proficiency in Unified Communications system administration
Experience with various collaboration tools such as Cisco Jabber and/or Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools
Coordinate with source data custodians to understand the data required for specific requirements
Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources
Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering
Conduct integration proof of concept testing as required
Provide weekly status reports to managers and stakeholders
Strong expertise in WAN network facilities and protocols
Demonstrated attention to detail and a logical approach to manipulating large data sets
Excellent interpersonal, oral, and written communication skills
Company
Abile Group, Inc.
Abile Group, Inc. specializes in Performance & Program Management and IT & Systems Engineering including Cyber, Network & A/V.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cara duCellier
President & CEO
Recent News
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