Protective Life · 2 hours ago
Bilingual English/Spanish Automotive Claims Customer Service Representative
Farmers Branch, TX
Full-time
Hybrid
Entry, Mid Level
$20/hr - $22/hr
2+ years expProtective Life is a company dedicated to helping customers protect against life’s uncertainties. The Bilingual Automotive Claims Customer Service Representative will handle claims calls and emails, open new claims, and provide exceptional customer service while ensuring all claim documents are accurately reviewed and processed.
FinanceFinancial ServicesInsurance
Responsibilities
Answer incoming claims calls, identify key information about the customer’s contract and answer questions related to coverage
Place outbound claims calls and communicate follow-up information as needed
Communicate new claims instructions and/or provide claim forms
Review incoming claim documents assigned to you and/or your teammates
Review and respond to incoming emails and text messages within the same business date of receipt with a target of 1-business hour from receipt
Gather any additional information needed, such as pictures or ordering inspections, prior to authorizing claims
Ensure 100% of all authorized claims are approved by the appropriate parties, prior to authorization
Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization within 1-business hour of receipt if no additional information is required
Ensure all claim handling and communication is handled within our desired metrics
Provide simple claims web navigation support
Maintain professional and technical knowledge
Work independently & proactively
Assist the Protection Claims Supervisor with various projects
Accurately calculate claim payments in accordance with the applicable agreement terms and state requirements
Upon receipt of final invoices/repair orders, verify all required information has been provided, verify name, and address of payee, and enter payments into our operating system
Utilize and Promote US Bank Credit Card for most claims’ reimbursements
Maintain a minimum score of Job Well Done on the monthly Key Objectives, which includes the following screening: file audits, calls, new claim handling, attendance, and actively participating in monthly 1-on-1’s and coaching and development plans
Support other teams
Cross train to gain basic knowledge of other departments within our organization
Share ideas that may help with organizational productivity
Qualification
Required
Bilingual in English/Spanish
Reliable and punctual
Keeps a positive attitude and remains cool under stress
Plan, organize, prioritize, and complete projects and assignments in a timely manner
Detail oriented, accurate, and highly organized
Displays pride in work
Active listener with ability to adapt/respond to various types of personalities
Receptive to coaching and development
Interact effectively with associates, management, and internal and external customers
Superior communication skills, both written and verbal
Demonstrate that you can solve customer problems using creative and effective techniques
Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards
Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications
Ability to type at least 40 wpm + Strong 10-key
Strong mathematical aptitude
Operate a calculator and related office equipment
Proven ability to multi-task and handle interruptions
Ability to work flexible hours
Bachelor's degree or equivalent work experience
2+ years of clerical/administrative experience
2+ years of customer service experience
2+ years of call center experience
Preferred
Knowledge and experience within the automotive or insurance industry
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase