Kelly · 12 hours ago
Client Support Representative
Costa Mesa, CA
Full-time
Onsite
Mid Level
$21/hr - $21/hr
3+ years expKelly is seeking a Client Support Analyst to join their dynamic team in Costa Mesa. In this role, you will be the go-to expert for a wide range of legal support services, interacting with clients via email and phone to provide top-tier support and solutions.
OutsourcingProfessional Services
No H1B
Responsibilities
Investigate and resolve client issues thoroughly and efficiently
Respond promptly to client and sales partner inquiries
Set up and guide new client accounts using our online portal
Conduct status checks on transcripts and video files
Assist with front-end processing for settled cases
Provide job price quotes for completed services
Collaborate with internal departments to resolve client concerns
Continuously suggest and implement workflow improvements
Demonstrate deep understanding of our legal service offerings
Ensure all service level agreements are consistently met or exceeded
Perform additional duties as assigned by leadership
Qualification
Required
High school diploma or GED required
Minimum 3 years of customer service or client support experience
Professional email and phone communication skills
Preferred
Industry or legal service experience preferred but not required
Prior administrative or office experience is a plus
Strong attention to detail and excellent listening skills
Confident problem-solver with great communication abilities
Positive, cheerful demeanor and a genuine desire to help
Dependable, adaptable, and eager to learn
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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