CVS Health · 1 day ago
Manager, Product Development
Woonsocket, RI
Full-time
Onsite
Mid, Senior Level
$66K/yr - $146K/yr
3+ years expCVS Health is focused on building a world of health around every individual, aiming to simplify health care experiences. The Manager on the Inbound Communications & Channel Operations will shape and execute communication strategies to enhance patient and colleague experiences, manage field communications, and drive data insights for operational excellence.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Develop and execute communication strategies for new enhancements, including field and store communications, job aids, FAQs, and leadership materials
Gather and implement colleague and patient feedback to inform IT enhancements, reporting, and workflow prioritization
Provide quarterly workload submissions for upcoming field and store communications and training
Partner with key stakeholders to align strategies and ensure successful deployment of initiatives
Monitor and report on program metrics, providing bi-weekly leadership updates
Oversee the design and deployment of technology enhancements
Leverage data, insights, and analytics to inform iterative and agile design improvements. and make stage gate recommendations to cross-enterprise leaders
Lead end-to-end design and testing of prioritized initiatives
Facilitate and lead meetings, working sessions, status updates, collaborative forums, and communications to drive accountability; support the team in identifying and mitigating risks to achieve timelines
Monitor communication channels, identify emerging themes, and ensure knowledge resources remain current
Maintain and update product feature documentation and related program materials on a regular cadence
Partner on initiatives that enhance program alignment and improve calculation or reporting processes
Provide updated content for workforce planning and participate in periodic operational reviews
Promote a culture of inclusion and well-being, ensuring alignment with CVS values
Encourage continuous development through enterprise tools such as DevelopU and LearningHUB
Act on feedback from development sessions and prioritize growth beyond current role
Qualification
Required
3+ years of total business/healthcare experience
1+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
1+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
1+ years leveraging data to support strategic plans and return on investment
Travel requirements – up to 25% travel expected
Preferred
5+ years of total business/healthcare experience
3+ years of experience leading cross-functional teams and initiatives
Advanced knowledge of retail business operations, including in-store pharmacy experience
Expertise in MS Office Suite, including advanced Excel and PowerPoint capabilities
Basic familiarity with SQL
Bachelor's Degree Or Equivalent Experience Preferred
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
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Company data provided by crunchbase