Washington State Department of Social and Health Services · 21 hours ago
DSHS FTAA DIT Customer Support - Journey
Lacey, WA
Full-time
Onsite
Mid Level
4+ years expThe Washington State Department of Social and Health Services is seeking a DSHS FTAA DIT Customer Support professional. This position provides technical services and customer support for various administrations, fulfilling their IT needs and ensuring effective operations across the state.
GovernmentHealth CareSocial Assistance
Responsibilities
Desktop and remote support for Home and Community Living Administration (HCLA), Facilities, Finance & Analytics Administration (FFA), Division of Information Technology (DIT), and other administrations within DSHS as needed
Serves as a deskside in-person on-demand technical specialist and resource for all staff in the administrations listed above, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements
Performs the rigorous application of information security (State, DSHS and Federal) information assurance policies, principles, and practices in the delivery of DIT customer support services
Tier 1 and some Tier 2 Desktop and Customer Support and Services for the customers of HCLA, FTAA and their business partners (AAA)
Analyze, diagnose and resolve customer reported information technology incidents reported in division approved ticketing system. Troubleshoot system hardware and software
Consultation/Project Management for customers of HCLA, FTAA and DIT
Consult with customers to evaluate functional requirements
Provide IT operational perspective, requirements, and recommendations
Qualification
Required
High School Diploma, GED Or Equivalent, And Four years of Information Technology (IT) experience in an enterprise network Microsoft (MS) Operating System (O/S) environment, knowledge of Active Directory, NTFS share and file permissions, print sharing, switch management, desktop support (Windows 10 OS and above), asset management and auditing
OR Associate's degree in Management Information Systems, Computer Information Technology or related field AND two years of experience installing, configuring and maintaining computer workstation hardware, software and peripherals or related experience
OR Bachelor of Arts/Bachelor of Science Degree in Management Information Systems, Computer Information Technology or related field
Desktop and remote support for Home and Community Living Administration (HCLA), Facilities, Finance & Analytics Administration (FFA), Division of Information Technology (DIT), and other administrations within DSHS as needed
Serves as a deskside in-person on-demand technical specialist and resource for all staff in the administrations listed above, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements
Performs the rigorous application of information security (State, DSHS and Federal) information assurance policies, principles, and practices in the delivery of DIT customer support services
Tier 1 and some Tier 2 Desktop and Customer Support and Services for the customers of HCLA, FTAA and their business partners (AAA)
Analyze, diagnose and resolve customer reported information technology incidents reported in division approved ticketing system
Troubleshoot system hardware and software
Consultation/Project Management for customers of HCLA, FTAA and DIT
Consult with customers to evaluate functional requirements
Provide IT operational perspective, requirements, and recommendations
Explaining complex or technical information using plain talk principles
Actively listens to others, paraphrases and asks clarifying questions and is able to clearly and concisely emphasize key messages
Effectively organizing multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on-time in a statewide team environment
Establishing priorities and work independently while working efficiently supporting a complex information technology network with multiple facilities located across the state
Computer networks and remote troubleshooting techniques
Troubleshooting, repairing, configuring and administering systems in a domain environment
Analyzing computer hardware and software problems
Diagnosing and solving complex IT problems with multiple possible causes with customers remotely as well as in person
Interpreting business requirements and translating them into technical requirements for automated solutions
Integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity
Independently resolve problems through system analysis and troubleshooting procedures, while knowing when to reach out to teammates to gather additional information and to promote good team synergy
Company
Washington State Department of Social and Health Services
Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
10001+ employees
H1B Sponsorship
Washington State Department of Social and Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
Charles Southerland
Chief Executive Officer
Company data provided by crunchbase