United Community Center · 1 day ago
Lead Program Assistant- HSD
Milwaukee, WI
Full-time
Onsite
Senior LevelUnited Community Center is seeking a Lead Program Assistant to support the Residential Program Manager in the daily operations of the Men’s and Women’s Residential Facilities. This role involves overseeing residential houses, guiding Program Assistants, coordinating admissions and discharges, and ensuring compliance with policies and procedures.
Assisted LivingAssociationCommunitiesFamilyNon ProfitSocial AssistanceSocial Impact
Responsibilities
Provide daily oversight of residential houses and support Program Assistants during shifts
Cover shifts and respond to calls to support in-house staff as needed
Supply residential houses with necessary household supplies and maintain inventory of linens and other items
Coordinate room, house, and person search with in-house staff as required
Communicate maintenance and café-related needs with the Residential Manager and maintenance staff
Update and maintain residential documents, procedures, and logs
Ensure DHS policies and agency procedures are followed consistently
Participate in weekly meetings with the Residential Manager and other leadership to discuss house activity, staff concerns, and solutions
Conduct weekly facility rounds to identify maintenance issues, document findings, report concerns to maintenance, and follow up until repairs are complete
Assist in facilitating new staff orientation and onboarding
Provide one-on-one training to current staff based on identified growth areas
Facilitate or co-facilitate trainings during Program Assistant staff meetings
Assist in evaluating new staff during their probationary period
Provide second-hand support to Program Assistants during busy shifts
Redirect clients as needed to reduce staff burden and support house structure
Be present for all new residential admissions and discharges
Assist clients with completing residential packets and orientation
Lead or co-lead planned admissions and discharge processes
Help determine needs for new admissions, including clothing and hygiene supplies, and coordinate with Case Managers or Residential Manager when additional needs arise
Assist Case Managers with oversight of client drop-offs
Transport clients to appointments, outings, and NA/AA meetings as needed
Directly provide client redirection and communicate the necessity of interventions to leadership
Create weekly chore lists for residents
Complete meal planning and grocery shopping for houses
Conduct weekly medication refill checks and submit logs to nursing staff
Co-host community meetings with the Residential Manager or independently lead meetings when the Residential Manager is unavailable
Curate and facilitate house activities, outings, and events, encouraging resident participation
Assist with planning and hosting community outings and events
Maintain ongoing clinical communication with leadership and relevant departments
Collaborate with the Residential Manager and other leads to discuss house operations, staff performance, and client needs
Communicate overall concerns, highlights, and recommended interventions
Perform other duties as assigned
Qualification
Required
Bachelor's degree in social work, Human Services, or related field
Relevant experience in the field of substance abuse treatment may be substituted for some of the educational requirements, and vice versa
Professional experience with supervision preferred
Bilingual (Spanish/English) strongly desirable
Valid WI driver's license and insured vehicle
Company
United Community Center
The United Community Center is a comprehensive social service agency serving the families of Milwaukee's south side.
Founded in 1970
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.28MKey Investors
Zilber Family Foundation
2023-06-01Grant
2022-06-23Grant· $0.17M
2015-09-15Series Unknown· $0.1M
Leadership Team
Laura Gutierrez
Chief Executive Officer
Lukischa Ramos
Chief Operating Officer
Recent News
BizTimes Milwaukee
2025-04-15
Yahoo Finance
2024-04-09
2023-05-01
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