Sanford Health · 9 hours ago
Customer Service Representative, Supply Chain
Sioux Falls, SD
Full-time
Onsite
Entry Level
$19/hr - $30.50/hr
1+ years expSanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. They are seeking a Customer Service Representative for their Enterprise Supply Chain to provide effective responses to inquiries from employees and vendors regarding supply chain purchasing and accounts payable. The role involves delivering high-quality customer service and troubleshooting inquiries while ensuring compliance with supply chain policies.
ChildrenEducationHealth Care
Responsibilities
Provide effective and efficient responses to inquiries from Sanford employees and vendors/contractors regarding supply chain purchasing, inventory control and accounts payable specific questions
Answer emails and incoming calls from all types of customers, while ensuring a high level of customer service and timely accurate responses to concerns
Responsible to quickly assess the level of complexity of cases and provide resolution or facilitates escalation managers, tier 2 supply chain team or employee service center (ESC) as needed
Ensure positive, consistent customer experiences by striving for excellence in understanding specific requests, streamlining service delivery, and identify next steps
Provide end-user support for employees interacting with supply chain systems including navigational questions, basic system issue resolution (e.g.,self-service), and escalation as applicable
Leverage the knowledge, management and case management systems to effectively respond to, document, and monitor inquiries
Identify opportunities to address common inquiries through improved knowledge management system content and improved case management methodologies
Ensure compliance with all supply chain data security standards, as well as supply chain policies and procedures
Follow all supply chain service center policies, processes, and guidelines
Ability to deliver high quality customer service consistently in a professional manner
Ability to follow strict policy guidelines
Ability to deal effectively with dis-satisfied customers
Strong communication skills
Ability to deal with ambiguity
Flexibility to accommodate staff scheduling changes
Strong customer service focus
Strong interpersonal and listening skills
Ability to handle multiple customer requests in a timely manner
Attention to detail (particularly with entering data)
Ability to follow standard operating procedures and scripts
Qualification
Required
Post secondary education or equivalent training in a healthcare or business related field
Minimum one year of experience in providing customer service
Knowledge of purchasing, inventory control and accounts payable practices and procedures
Strong computer (Microsoft Excel, Microsoft Outlook) and reporting skills
Preferred
Bachelor's degree
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
A 401(k) retirement plan
Work/life balance benefits
A generous time off package to maintain a healthy home-work balance
Company
Sanford Health
Sanford is a healthcare company providing research, education and clinical care.
10001+ employees
H1B Sponsorship
Sanford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (37)
2023 (38)
2022 (51)
2021 (64)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Baier Roger
CEO
Bill Gassen
President & Chief Executive Officer
Recent News
2025-11-20
2025-11-01
Company data provided by crunchbase