Capgemini · 8 hours ago
Principal Program Manager - QSR Industry- Commerce & Omni Channel Domain
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
$142K/yr - $300K/yr
18+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking an Executive-Level Program Manager with deep expertise in the Quick Service Restaurant (QSR) industry to drive multi-workstream initiatives that improve operational efficiency and enhance customer experience.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Lead large-scale, multi‑phase programs focused on operational excellence, digital transformation, customer journey enhancements, and profitability improvements
Translate business objectives into structured program plans aligned with QSR‑specific requirements such as speed of service, standardized processes, and high‑volume throughput
Deliver programs that measurably improve throughput, consistency, and customer satisfaction across both digital and physical service channels
Demonstrate strong capability in franchise and multi‑unit operations, including experience in site development, supervision methods, real‑estate strategy, and scalable operational standards across locations
Apply strong business acumen and financial fluency, including budgeting, labor optimization, cost control, and ROI evaluation of operational or product initiatives
Partner effectively with franchisees and field operations teams to drive frontline adoption at scale
Drive efficiency improvements across restaurant operations using proven QSR practices such as standardized workflows, limited menus, optimized kitchen layouts, and streamlined service models
Lead modernization initiatives for ordering systems, mobile apps, loyalty programs, and self‑service experiences—now core capabilities in QSR environments
Implement digital and operational innovations aligned with modern QSR trends, such as mobile ordering, automation, and personalization, to enhance efficiency and customer frequency
Manage cross‑functional teams, including operations, marketing, technology, supply chain, and franchise partners, to ensure efficient execution and measurable business outcomes
Qualification
Required
18+ years of program /project management experience, specifically with expertise in QSR industry experience or multi‑unit restaurant operations oversight
Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments
Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations
Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis
Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments
Preferred
Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
2026-02-05
Mexico Business
2026-02-04
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