Shield Consulting Solutions, Inc. · 12 hours ago
Service Management Platform Engineer
Annapolis Junction, MD
Full-time
Hybrid
Senior Level, Lead/Staff
$250K/yr - $260K/yr
20+ years expShield Consulting Solutions, Inc. is seeking a Service Management Platform Engineer responsible for consolidating multiple Jira Service Desk instances to enhance service management capabilities. The role requires expertise in system engineering and user-friendly design to improve the customer service experience.
ConsultingInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
The System Engineer shall be responsible for consolidating multiple Jira Service Desk instances and creating a unified, user friendly customer service desk to enhance the HPC organization’s service management capabilities and user experience
Qualification
Required
Active TS/SCI w/Polygraph REQUIRED
20 years experience as a system engineer
Bachelor's degree in a technical discipline
5 additional years of experience as a system engineer may be substituted for a degree
Experience using the Linux CLI and Linux tools
Extensive experience with Jira Service Desk configuration, administration, and customization
Proficient in UI/UX design and development using relevant tools and frameworks
Experience with API integration and scripting (Bash, Python)
Excellent written and verbal communication skills with strong attention to detail
Experience using the Atlassian Tool Suite (JIRA, Confluence)
Preferred
Familiar with Agile software development methodologies and project management tools
Experience with Git Source Control System
Benefits
25 days PTO
11 paid holidays
100% employer-paid healthcare for employees and dependents – available day 1
8% 401(k) employer match – immediate vesting
Company
Shield Consulting Solutions, Inc.
Shield Consulting Solutions Incorporated is a veteran-owned small government contractor that was formed in 2002 with the idea that a small company can provide affordable and agile capabilities to our clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase