Ace Endico · 3 days ago
IT HELP DESK TECHNICIAN
Brewster, NY 10509
Full-time
Onsite
Entry, Mid Level
$20/hr - $27/hr
2+ years expAce Endico is seeking a Help Desk Technician to provide first-level technical support. The role involves troubleshooting hardware, software, and network connectivity issues, as well as supporting company applications and documenting support tickets.
AgricultureFood and Beverage
Responsibilities
Provide first-level technical support via phone, email, and in person
Troubleshoot hardware, software, and network connectivity issues
Support company applications including Microsoft Office and ERP systems
Set up and configure computers, peripherals, and user equipment
Assist with VPN, remote access, and basic network issues
Document support tickets, resolutions, and knowledge base articles
Qualification
Required
Associate's degree in Information Technology or related field (Bachelor's preferred)
2+ years of experience in a Help Desk or technical support role
Working knowledge of Windows OS, computer hardware, and common software
Basic understanding of networking concepts (TCP/IP, DNS, VPN)
Experience with ticketing systems and remote support tools
Strong customer service, communication, and problem-solving skills
Ability to multitask, prioritize work, and work independently
Preferred
Bachelor's degree in Information Technology or related field
Benefits
Medical, Dental, and Vision Insurance
401(k) with Company Match
Free Lunch Twice a Week
Access to free On-Site Gym and Athletic Trainers
Company
Ace Endico
Ace Endico is a food & beverages company providing groceries, fresh dairy products, fruits, and vegetables.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mariano Caputo
Manager of Merchanding & Partnership Development for Italian Brands
Recent News
Company data provided by crunchbase