Gifthealth · 2 days ago
Patient Care Representative III
United States
Full-time
Remote
Entry, Mid Level
2+ years expGifthealth is revolutionizing healthcare by simplifying prescription management and health services. They are seeking a dedicated Certified Pharmacy Technician to join their remote Pharmacy Support Call Center Team, focusing on delivering exceptional service to patients, providers, and pharmacy partners.
Health CarePharmaceuticalSoftware
Responsibilities
Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy
Handle high-volume call center operations while maintaining service quality and accuracy
Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations
Transfer calls related to clinical questions or counseling needs to remote pharmacists
Accurately process prescriptions and input patient data into the pharmacy system
Make outbound calls to prescribers for clarifications, refill requests, and medication verifications
Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed
Maintain accurate and confidential patient records, including address, allergies, and prescription history
Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution
Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners
Adhere to all pharmacy laws, regulations, and compliance requirements
Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations
Attend training sessions to stay current on pharmacy practices and customer service techniques
Qualification
Required
High School Diploma or equivalent
Certified Pharmacy Technician (CPhT) – Required
2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)
Comfortable handling a high volume of calls and multitasking in a fast-paced environment
Strong communication, empathy, and de-escalation skills
Ability to work independently and stay organized while working remotely
Detail-oriented with excellent problem-solving and critical thinking skills
Adaptable to take on additional responsibilities as the role evolves
Must be able to remain seated and work at a computer for extended periods (up to 8 hours)
Must be able to type and perform repetitive hand/wrist motions throughout the shift
Must be able to use a headset for phone-based communication for the majority of the workday
Must be able to navigate multiple computer systems and applications simultaneously
Must maintain focus and attention to detail while managing a high volume of calls or tasks
Must be able to communicate clearly and professionally via phone, chat, and email
Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs
Must be able to handle occasional escalated or emotionally charged interactions with composure
Must be able to meet productivity and quality standards consistently
Company
Gifthealth
GiftHealth is a healthcare tech startup that streamlines pharmacy experience with free delivery and competitive medication pricing.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$45.8MKey Investors
Eir PartnersAllos Ventures
2023-04-04Private Equity· $40M
2021-03-16Seed· $5.8M
2020-06-04Pre Seed
Leadership Team
John Romano
President and Co-Founder
Derek Schneider
CTO
Recent News
2026-01-14
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-13
2026-01-11
Company data provided by crunchbase