Derex Technologies Inc · 16 hours ago
Encompass Administrative
United States
Full-time
Remote
Mid, Senior Level
4+ years expDerex Technologies Inc is an IT consulting and staffing solutions company headquartered in Harrison, New Jersey. They are seeking an Encompass Administrative professional to serve as a Tier 3 escalation point for advanced system issues, provide guidance to support staff, and maintain system documentation while coordinating with various teams.
Information ServicesInformation Technology
Responsibilities
Serve as the Tier 3 escalation point for advanced LOS and integrated system issues
Diagnose root causes for workflow failures, access issues, data inconsistencies, and integration disruptions
Provide guidance to App Support LOS Administrator II and I on complex troubleshooting
Own the Kanban-based break-fix and maintenance channel for User-impacting issues
Coordinate with UAT, Scrum Teams, and enhancement-focused Administrators to avoid regression and ensure compatibility
Mentor App Support LOS Administrator II and I; review their work and provide coaching
Partner with Scrum Teams to align sprint-driven enhancements with daily support work
Maintain system documentation, SOPs, and runbooks
Provide trend reporting and insights into recurring user issues or system gaps
Qualification
Required
4–7+ years of Encompass administration or LOS support experience
Advanced troubleshooting skills and prior Tier 3 support experience
Experience supporting integrated LOS components such as credit, AUS, pricing, docs, or eClose
Strong communication and leadership skills, with experience mentoring others
Experience with ITSM systems (ServiceNow, Jira) and SLA-driven support environments
Encompass Administrator Certification required or ability to obtain within 6 months
Preferred
familiarity with SmartClient, scripting, or advanced troubleshooting techniques
Company
Derex Technologies Inc
DEREX Technologies, Inc. established in 1996 is engaged nationally in providing professional computer services, including management consulting firm.
51-200 employees
H1B Sponsorship
Derex Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (7)
2022 (8)
2021 (9)
2020 (10)
Funding
Current Stage
Growth StageLeadership Team
Gopi Barala
WCM/ECM/MuleSoft Consultant (Interwoven Teamsite, LiveSite, Alfresco, Vignette, IBM CMOD, MuleSoft)
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