Team Georgia Careers · 10 hours ago
Agent Program Analyst - State Based Exchange
Georgia - Fulton - Atlanta
Full-time
Onsite
Entry Level
$57K/yr - $57K/yr
1+ years expTeam Georgia Careers is seeking an Agent Program Analyst to join the Insurance and Safety Fire Commissioner’s Office. The role involves compiling reports, managing Agent certification statuses, and developing supportive content for the Agent Portal and website.
Government Administration
Responsibilities
Under supervision, the Agent Program Analyst is responsible for compiling reports, developing documentation for the Agent program, tracking Agent Certification statuses, and developing Agent-related content for the Agent Portal and website
Monitor and track Agent-related activities, including agent certification verification, de-certification, and enrollments
Coordinate with agency staff to manage the License Qualification and License Qualification renewal process for Agents
Coordinate with agency staff regarding Agent certification applications and access to the Georgia Access Agent Portal
Provide ongoing support for Agents as needed, including responding to escalated inquiries and recommending Interactive Voice Response (IVR) modifications to support Agents
Develop Agent fraud reports; implement processes to resolve fraud-related issues
Assist in maintaining Agent-related content on the Georgia Access website
Develop Agent-related support resources, including an onboarding guide, frequently asked questions (FAQs), and job aid materials
Develop and inform agent training content and recertification materials applicable for each plan year on an annual basis to ensure coursework reflects any changes to federal and state health insurance standards
Develop content and communications for Agent engagement and Agent workgroup activities including mass mailings, industry association coordination, and webinars
Perform other duties assigned
Qualification
Required
High school diploma/GED and one (1) year of job-related experience or completion of an apprenticeship/internship that sufficiently supplied experience to understand the basic principles relevant to the major duties of the position or any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job
Company
Team Georgia Careers
We're Team Georgia Careers, the official career website for the State of Georgia! 🍑 Making a difference in the lives of 10 million Georgians every day.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase