Cisco · 13 hours ago
Sr AI/ML Engineer - CX
San Jose, CA
Full-time
Onsite
Senior Level
$200K/yr - $255K/yr
6+ years expCisco is a technology leader revolutionizing how data and infrastructure connect in the AI era. The Sr AI/ML Engineer will design and develop innovative AI-driven solutions to transform customer engagement and operational efficiency, collaborating with experts to build scalable AI models and applications.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Contribute to the design and development of AI–ML based services collaborating with product management and engineering teams to deliver impactful, scalable AI solutions
Analyze data, develop, validate, and deploy machine learning models that drive measurable improvements in operational efficiency and automation
Build and fine-tune model architectures for natural language and perception-based tasks, applying best practices in model optimization and evaluation
Work with techniques such as transformer architecture, distillation, and reinforcement learning to improve model performance, scalability, and reliability
Support the training and fine-tuning of Large and Small Language Models (LLMs and SLMs) for domain- and task-specific applications
Collaborate on the development and deployment of AI agents and applications, ensuring responsible, safe, and explainable AI behavior
Stay current with emerging AI technologies and research to continuously improve solution quality and technical capability
Contribute to best practices in model development and deployment
Qualification
Required
Bachelor's degree in computer science, Machine Learning, Mathematics, Statistics, or related field with 6+ years of software engineering experience, or Master's degree in a related field with 3+ years of experience
Experience in Python, Java or C++, with experience in model development, training, and deployment
Experience with leading machine learning frameworks such as TensorFlow, PyTorch, Scikit-Learn along with data manipulation tools essential for the AI lifecycle
Experience developing Large Language Models (LLMs), Natural Language Processing (NLP), or Generative AI techniques
Experience working in cross-functional teams, deliver results in fast-paced environments, and effectively communicate technical concepts
Preferred
Experience working on (SLM) Small Language Model development
Experience with Cisco networking and security technologies
Knowledge of network automation and AI-based anomaly detection
Familiarity with AI-driven DevOps automation and model observability
Exposure to edge computing environments
Experience on various AI cloud platforms such as AWS SageMaker, Google Cloud AI Platform, Azure ML or similar
Strong written and verbal communication skills, with the ability to contribute to design discussions and documentation
Excellent problem-solving skills, thinking outside of the box!
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
Small Business Trends
2026-02-07
Company data provided by crunchbase