RJW Logistics Group · 10 hours ago
Customer Solutions Manager
Lockport, IL
Full-time
Onsite
Entry, Mid Level
1+ years expRJW Logistics Group is seeking a Customer Solutions Manager to lead operational processes and enhance departmental efficiency. The role involves resolving escalated issues, managing KPIs, and driving process improvements while supporting cross-functional collaboration.
Transportation/Trucking/Railroad
Responsibilities
Manage the daily execution and resolution of operational issues, escalating only when systemic or strategic action is required
Oversee team-level performance by monitoring KPIs, generating reports, and initiating corrective actions
Coordinate and optimize cross-departmental workflows and communications
Support the Director by implementing new SOPs, tools, and processes within the team
Supervise and develop team members by setting clear goals, providing coaching, and conducting performance evaluations
Administer RJW Forms and Power Automate workflows to support operational efficiency
Maintain and enhance workflow effectiveness in Front through the creation and management of rules, tags, and macros
Conduct root cause analysis on recurring issues and assist in developing operational improvements
Support hiring, onboarding, and staffing adjustments for the Coordinator team
Serve as an internal point of contact for issue triage and resolution within standard operating boundaries
Qualification
Required
1-3 year related experience
High School education required
Excellent verbal and written skills
Knowledge and ability to enter data in Logistics software
Excellent problem solving and resolution skills
Ability to work under pressure situations
Ability to Multi-task
Detail oriented
General office management experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, and customers
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to determine 'root cause' of problem and determine corrective action
To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software
Must be able to occasionally lift and/or move up to 25 pounds
Must be able to activate phone systems utilizing keyboards and buttons
Must be articulate and comfortable speaking in front of others
Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion
Frequently required to talk, hear, stand and walk
Must be able to work in excess of continuous 8 hours when required
Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time
Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision
Must be able to speak and communicate clearly over telephones
Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances
Preferred
College or some college preferred
Benefits
Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
Sense of Belonging : Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program.
Additionally, shares will be given to you on a yearly basis based on salary.
Company
RJW Logistics Group
RJW Logistics Group is a leading retail logistics and consolidation provider that out-performs the market by bringing your product to the retail shelf on-time, in-full, and at a lower overall cost.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Todd Davenport
Chief Financial Officer
Condy Dixon
Chief Operating Officer
Company data provided by crunchbase