Edupoint Educational Systems, LLC · 10 hours ago
Application Support Specialist
Mesa, AZ
Full-time
Onsite
Entry Level
1+ years expEdupoint Educational Systems LLC is seeking an IA Application Support Specialist to provide support to their customers and implementation teams. The role involves scheduling implementation events, developing report cards, and providing guidance and support through various channels to ensure a smooth implementation process.
Data ManagementEducationInformation ServicesSoftware
Responsibilities
Provide support to IA Implementation team which includes:
Timely communication with customers
Record & track meeting notes and events
Schedule and organize training events
Schedule, organize and track report card development process
Collect customer information and analyze customer needs
Become knowledgeable in all areas of the Synergy Instructional Applications (Gradebook, Assessment, LessonVue & MTSS)
Build sustainable relationships of trust through open and interactive communication
Greet customers warmly and ascertain problem or reason for calling
Work closely with IA Implementation team and IA Implementation and Training Manager to schedule implementation events and report customer satisfaction
Work with implementation team and the clients to review and modify the product setup according to client needs
Answer incoming email/phone questions from implementation customers regarding Synergy Instructional Applications
Attend and record project meetings with new customers
Create specialized documentation for each customer
Maintain competency in all areas of the application as new features are added
Participate in the creation and maintenance of all training materials
Accurately document customer interactions and publish these documents for review by the Management Team
At the discretion of the Edupoint Management team, lead or assist in module presentations during Edupoint Users Conference
Other duties as assigned
Qualification
Required
HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours
To provide Synergy Instructional Applications support to all Edupoint customers
As an IA Application Support Specialist, your primary role is to provide support to the IA Trainers and IA Implementation and Training Manager
The IA Application Support Specialist will support customers with the scheduling of their implementation events, report card development, offer guidance for configuration modifications, and provide general support to customers through various channels such as email, phone, and virtual meetings
During the implementation phase, the IA Application Support Specialist will play a crucial role in organizing and tracking the implementation process to ensure that all teams meet development timelines
You will also lead meetings and trainings to support Edupoint customers during both the implementation phase and the post implementation phases
It is important to adhere to and promote all Edupoint guidelines to ensure consistency and quality in the support provided to customers
Overall, the role will involve providing functional support, organizing and tracking implementation processes, leading virtual meetings and trainings, and contributing to the support of the IA Trainers, SIS & IA implementations teams and IA Implementation and Training Manager
Provide support to IA Implementation team which includes: Timely communication with customers, Record & track meeting notes and events, Schedule and organize training events, Schedule, organize and track report card development process
Collect customer information and analyze customer needs
Become knowledgeable in all areas of the Synergy Instructional Applications (Gradebook, Assessment, LessonVue & MTSS)
Build sustainable relationships of trust through open and interactive communication
Greet customers warmly and ascertain problem or reason for calling
Work closely with IA Implementation team and IA Implementation and Training Manager to schedule implementation events and report customer satisfaction
Work with implementation team and the clients to review and modify the product setup according to client needs
Answer incoming email/phone questions from implementation customers regarding Synergy Instructional Applications
Attend and record project meetings with new customers
Create specialized documentation for each customer
Maintain competency in all areas of the application as new features are added
Participate in the creation and maintenance of all training materials
Accurately document customer interactions and publish these documents for review by the Management Team
At the discretion of the Edupoint Management team, lead or assist in module presentations during Edupoint Users Conference
Other duties as assigned
K-12 education knowledge preferred
Knowledge of student information systems, electronic gradebooks, instructional management systems, assessment systems a plus
Strong technical background and experience with Google, Office Suite, Camtasia and video editing skills are a plus
Synergy Instructional Application knowledge preferred
Excellent listening, communication, phone, & email skills
Excellent verbal/written communication required
Must possess a positive attitude, patience, focus & conflict-resolution skills
Must be people oriented and possess organizational and problem solving skills
Must be flexible and able to perform a variety of duties and multi-task
Must have strong attention to detail, analytical and time management skills
To work as part of a team effectively
Ability to effectively communicate technical concepts to non-technical trainees
Bachelor's degree or one to two years related experience and/or training; equivalent combination of education and experience
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds
Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary
Hearing must be in the normal range for telephone and video conferencing contacts
Visual acuity necessary to work extended hours on computer screens
Ability to work in an environment with moderate noise and which can be fast paced and project intensive
Travel and some extended overnight trips in the performance of duties may be required
Preferred
K-12 education knowledge preferred
Strong technical background and experience with Google, Office Suite, Camtasia and video editing skills are a plus
Synergy Instructional Application knowledge preferred
Company
Edupoint Educational Systems, LLC
Edupoint Educational Systems provides enterprise software solutions for K-12 data management, built on the most advanced technology in the industry.
201-500 employees
H1B Sponsorship
Edupoint Educational Systems, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$15M2000-01-01Series B· $15M
Leadership Team
Noam Luft
Chief Technology Officer
Christine Baumann
Chief Financial Officer and Vice President of Administration
Recent News
2025-11-14
Company data provided by crunchbase