Terros Health · 13 hours ago
Crisis Specialist Support Supervisor -Kingman
Kingman, AZ
Full-time
Onsite
Senior LevelTerros Health is a healthcare organization providing behavioral health, prevention, education, and crisis stabilization services. The Crisis Specialist Support Supervisor will oversee crisis specialists, ensuring excellent customer service and effective crisis intervention while participating in on-call rotations and staff training initiatives.
Health CareMental HealthPrimary and Urgent Care
Responsibilities
Conduct psychosocial and comprehensive behavioral health assessments during crisis situations and outpatient support, including psychotherapeutic interventions and immediate treatment/safety planning, across diverse settings such as individual residences, schools, and hospital emergency departments
Provides clinical and administrative oversight to Behavioral Health Technician (BHT) level staff, with responsibilities adjusted based on licensure status. Supports Central and Northern Arizona Managers through clinical review of documentation, ensuring quality and compliance with behavioral health standards
Leads staff training and development initiatives, delivering clinical instruction in triage screening, crisis assessment, de-escalation and resolution strategies, peer intervention, interdisciplinary coordination, crisis planning, and follow-up care
Collaborates with Clinical Leads and Leadership across all crisis locations to design, implement, and disseminate internal training programs, while securing resources for external training, continuing education (CE) opportunities, and advanced credentialing pathways for departmental staff
Ensure staff deliver exceptional customer service to clients, payer sources, and community stakeholders, including law enforcement, fire departments, and healthcare providers
If holding a Behavioral Health Professional (BHP) associate license or higher, provides clinical supervision to assigned Behavioral Health Technicians (BHTs) at least once every two weeks for a minimum of 30 minutes
Complete at a minimum one ride-along per week
Schedule staff to support consistent and responsive field observation, adjusting as needed to meet clinical and operational demands
Engage in ongoing professional development to enhance skills in crisis intervention, clinical supervision, and employee management
Qualification
Required
Behavioral Health Experience Required
Licensure Preferred
Master's degree, i.e., MA, MC, MSW, in a Behavioral Health Field
Arizona Licensed: LCSW, LPC, LISAC, LMSW, LAC, LASAC or LMFT in Good Standing
Benefits
Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts
Gym memberships
Car rentals
Flights, hotels, movies and more
Company
Terros Health
Terros Health is a health care company, providing primary care and specializing in mental health and substance use treatment.
Founded in 1969
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
B
Bill Thrift
Co-founder
M
Mark Davis
Co-founder
Recent News
Business Journals
2022-02-25
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